What are co-workers like at Hyperoptic?

This goes without saying, but most of the coworkers are lovely genuine people who will become your friends sooner than you can imagine. Team-work is strong and whenever you need help, someone is there to help you. Salary is on time.

People with little to no results are promoted and nobody really knows why, making the management really hard to respect. For the past year+ in CS, with the arrival of new management, there has been a really unhealthy atmosphere in the team, causing anyone who critiques any new initiatives to be ostracized, it's gone so far that team leaders aren't even asked for their opinion anymore, but everything is run by a few people with extremely limited knowledge and/or management expertise. There is a history of talking in a negative way about other colleagues with lower level employees, undermining other agents, managers or team leaders. About 10 cases are known of this happening, but HR refuses to do anything about this until mobbing charges are raised. They will only discuss things behind closed doors with no record of conversations, probably to save themselves from legal repercussions down the line. Seniority doesn't really grant you any rights. You will receive a 0% increase in your yearly salary review, with no real explanation why that is. They will tell you that feedback and the salary review are not mandatory. They will tell you that you're not a key player, but will not explain why you're not a key player. Budgets and benefits are being cut left and right, and there are rumors going around that the company is to be sold in the near future. Many people have been fired both in Serbia and the UK and essentially nobody is safe, if you're looking for a stable company, skip this one. Tools used to support the service are picked because they're cheap, not because they fit our workload best, leading to a billion problems usually taking months to fix. There's a massive cultural issue where Serbian employees are essentially considered lesser beings to their UK counterparts. There is 0 investment in people. If you're looking for learning, courses, seminars, forget about it, you will not find it here. If you're selected to conduct interviews, and it's your first time, you're just expected to know how to do it. If you're selected to manage a team, and it's your first time managing one, you're just expected to know how to do it.

Great culture, fantastic colleagues, exceptional work-life balance

Non existent career development, other departments are lazy and unorganised, lack of responsibility and effective use of KPIs

Pretty much everything. Great work place, great colleagues, strategy, learning paths, team time and parties. Really happy with HO after 5 years.

Nothing really to report as con. I like everything

Good people, great service and can do attitude

Work together more between teams

Amazing growth, strong leadership and lots of talented/driven colleagues

Some lack of process as a result of rapid growth

Great colleagues and great environment

Could better the relationships between Execs, EA's and admin

Good people, nice team, good benefits

Lack of processes and standardization.

Great company, great people, caring company, a company that listens to its staff and you are a name not a number.

Job security when approaching end of project.

Great colleagues, focus on the right goals, feeling of shared cause

A lot of change, can be difficult for some people who find it hard to adjust

Great people, great benefits, reasonable targets.

I haven't found any cons, maybe a bit bigger salary wouldn't hurt