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Give a warm welcome to our 24 new HX Client Success Managers who were just onboarded! 🎉 We're so excited for the energy, passion, and innovation they'll bring as we continue to support our clients and enhance the Human Experience in healthcare. 👏 Here's to an exciting journey ahead for our clients and this talented team! Curious about #LifeatPG? Find out more and see if Press Ganey is the right fit for you below!
At PG Forsta, we're all about improving the Human Experience—not just for our clients and partners but also in our own communities around the world. That's why Community Day is one of our favorite days of the year! From the U.S. to Norway, India, Australia and many more countries, we had over 1,350 employees volunteer at more than 62 volunteer locations across the globe. Thank you to everyone who participated!
The contributions, efforts, and achievements of our employees over the past year don’t go unnoticed. Whether they are an outstanding leader or a hidden hero, we celebrate the mark they leave on PG Forsta. And with our All Together Better recognition program, we gave our employees a chance to nominate peers for their outstanding contributions to PG Forsta. Congratulations to our winners and thank you to their nominators for participating in the program! See the full list of winners across PG Forsta below: PG Forsta CX Award: Peter McLeod PG Forsta Innovation Award: Madeleine Kerschner PG Forsta Hidden Heroes Award: Jessica Myers PG Forsta Outstanding Leader Award: James To PG Forsta Rising Star Award: Dino Bilanovic
Congratulations to Patrick Ryan, our Chairman & CEO, on being recognized as one of Modern Healthcare's 100 Most Influential People in Healthcare. After decades of partnering with innovative clients and healthcare leaders at the frontlines, we’re excited to see Patrick honored with this recognition.
Safety culture in healthcare isn’t just about policies. It’s about a shared commitment to excellence in patient care. This is why safety culture and employee engagement go hand in hand. Discover how these two pillars enable each other in our latest blog below.
Press Ganey asked healthcare workers to respond to the statement, “I would stay with this organization if offered a similar position elsewhere.” In the last year the greatest declines are seen in physicians and advanced practice providers, while registered nurses continue to be one of the groups with the greatest risk of turnover. The healthcare industry’s widespread staffing shortage puts healthcare employees in high demand, making it difficult to retain top talent. So what’s the key to success and retention? What we found: People need to have confidence in their senior leadership, organizations need to be committed to zero harm and high reliability principles, and employees need to feel their feedback is used to drive improvement. What do you think of our findings? Dive deeper into our findings—and learn how to create this environment—here: https://info.pressganey.com/e-books-research/2023-state-of-workforce-engagement
#Nurses are the backbone of healthcare—playing a significant role in ensuring a #safe, reliable and high-quality care environment for patients. How well your organization standardizes nursing best practices impacts both #px and #ex. Scott Madaris, MSHSA, BSN, RN, NE-BC shares more about nursing excellence and dives into Press Ganey's NDNQI® solution. Learn more here:
Learn how a regional healthcare organization uses Press Ganey’s Patient Experience solutions to drive improvement and establish patient experience as a strategic priority with leadership:
5-star review highlight!
As humans, we have come to expect frictionless experiences in our everyday lives. But healthcare organizations are still struggling to live up to patients’ expectations for a high-quality experience at every moment, beyond the traditional clinical interaction. Accessing care shouldn’t require more work, especially when a patient may already feel vulnerable and stressed out about the situation. But new data from Press Ganey shows that 50% of patients encounter operational friction at some point during their journey to care. Rachel Biblow, SVP and partner, explains the importance of reducing operational friction and how it impacts the Human Experience.
