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AI is evolving quickly, and we’re working on what that means in practice. In our latest blog, we explain how Large Action Models (LAMs) help AI systems coordinate actions across different tools and platforms. Instead of just responding in a conversation, these systems can complete tasks, update records, trigger workflows, and resolve issues across systems. That shift moves AI from answering questions to getting things done. It’s one step toward customer experiences where AI can handle more on its own, with less manual intervention. This is the kind of capability our teams are actively building and refining every day. Read more in our recent blog post.
We’re proud that Genesys Cloud is now ISO/IEC 42001:2023 certified — recognizing our commitment to building AI that’s not just powerful, but responsible. This milestone reflects the care our teams put into designing technology that’s transparent, accountable and built for real-world impact. It’s work that matters, and it’s shaping the future of customer experience.
We’re honored to be named the winner for Best Use of AI in Customer Service by The Cloud Awards! 🏆 With Genesys Cloud AI, we’re setting a new standard for how AI powers empathy, delivering smarter, more human customer experiences at scale. See how we’re setting a new standard for intelligent CX:
Genesys has been named a Leader in the 2024 Gartner®️ Magic Quadrant™️ for CCaaS for the 𝟭𝟬𝗧𝗛 𝗦𝗧𝗥𝗔𝗜𝗚𝗛𝗧 𝗬𝗘𝗔𝗥 – and is positioned highest for execution 💪 “We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organizations to accelerate cloud evolution and drive key outcomes with AI." 💬 Olivier J., Chief Product Officer, Genesys
