way.com Reviews

3.0

35% would recommend to a friend

(113 total reviews)

Binu Girija

41% approve of CEO

35% positive business outlook

way.com has an employee rating of 3.0 out of 5 stars, based on 113 company reviews on Glassdoor which indicates that most employees have an average working experience there. The way.com employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

113 reviews
5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

I've been with the company for more than five years, and in an industry where people frequently change jobs, that alone says a lot. What has kept me here is the opportunity to continuously learn and grow. The pace is fast, expectations are high, and you're constantly challenged to think better, move faster, and take ownership. If you enjoy solving problems and making an impact, you'll find plenty of opportunities here. One thing I genuinely appreciate is that the company values substance over politics. Good ideas, execution, and results matter more than titles or noise. There is very little tolerance for unnecessary bureaucracy, office politics, or workplace drama, which allows people to focus on meaningful work and outcomes. I've also had the privilege of working alongside some incredibly smart and driven colleagues. Being surrounded by talented people raises your own standards and accelerates both personal and professional growth. Performance is recognized and rewarded. Throughout my time here, compensation growth has been competitive and, in my experience, above industry norms for those who consistently deliver results. What I've come to appreciate over the years is that recognition goes beyond words. Employees who reach significant milestones are genuinely celebrated. Team members who completed five years with the company were gifted a luxury hotel stay for themselves and their families—a thoughtful gesture that reflected the company's belief that family and personal well-being matter. What stands out most, however, is the human side of the organization. Recently, we lost a valued colleague. Rather than limiting support to condolences, the company extended an opportunity for his wife to join the organization and committed to supporting their children's education. Actions like these remind you that beyond business goals and targets, there are people who genuinely care.

Cons

The fast-paced and innovative nature of the company may not be the right fit for everyone. Priorities can evolve quickly as the business grows and adapts, so employees need to be comfortable with change and continuous learning. Those who prefer a slower-paced or highly structured environment may find the transition challenging.

5.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Good team collaboration and supportive management culture. Clear processes, structured workflows, and strong emphasis on quality and SLA adherence. Opportunities to learn new skills, handle client interactions, and grow professionally in a dynamic environment.

Cons

Growth opportunities can vary depending on projects.

3.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

Product company, Customer service department is supportive, address each n every concern, any time approachable mangers and TLs..

Cons

Poor company management, Startup mentality, pathetic hr policies, A new guy comes in the top occasionally and tries to force something without even realising what exactly is happening in the process or floor and how an agent is struggling with outdated policy and changes directed from the top members

avatar
way.com Response
3mo
Thank you for sharing your feedback. We’re glad you’ve experienced strong support within the Customer Service team and found managers and team leads approachable, that accessibility is something we value. We also recognise that working in a fast-moving product environment can feel demanding, particularly when processes evolve, new leaders come in, or multiple verticals are being managed simultaneously. As with any growing organisation, change is part of building and improving, but it must be implemented with clarity, alignment, and an understanding of operational realities. At the same time, product development and execution involve continuous iteration. While challenges and escalations can occur, they are addressed through structured feedback loops between support, product, and engineering teams. We remain focused on strengthening coordination across functions to ensure decisions are both strategic and practical. We appreciate you sharing your perspective. Constructive feedback helps us refine how we scale, communicate, and support teams across the organisation. Please do reach out to the leadership in Customer Success or to HR so we can gain more input, find resolution and add value. Way HR Team
Viewing 1 - 3 of 113 Reviews

Glassdoor has 122 way.com reviews submitted anonymously by way.com employees. Read employee reviews and ratings on Glassdoor to decide if way.com is right for you.