Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"It's an extremely casual work environment and employees are typically not micro" ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews)); "amazing benefits" ((in 5 reviews)); "We have an awesome product and a team that truly cares about promoting and growing the company." ((in 4 reviews)); "Senior leadership is approachable and available to help you reach individual success and team success." ((in 4 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive," ((in 3 reviews)); "Pay is also below pretty below average…" ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "In the Sales Executive role there are little immediate advancement opportunities." ((in 3 reviews))

What are employees saying about iContact redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact redundancy and their outlook for job security at iContact in 2026.

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iContact

Part of Ziff Davis

iContact Reviews

3.3

59% would recommend to a friend

(80 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Ratings by category

3.7

Work/Life balance

3.4

Culture and values

3.4

Diversity and inclusion

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

iContact has an employee rating of 3.3 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

3.0

Mar 10, 2026

Salary

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

None to be honest - no pro's

Cons

R400 for night-shift allowance is just not good enough. No night-shift transport No benefits

3.0

Dec 24, 2025

Great company

Retriever

Recommend

CEO approval

Business outlook

Pros

They pay well. The management is great

Cons

The working hours are bad if you don’t have means of transport

2.0

Jun 21, 2025

Employed for a few weeks

Inbound customer service representative

Recommend

CEO approval

Business outlook

Pros

Training provided with job application

Cons

Contract ended without explanation surprisingly

Viewing 1 - 3 of 80 Reviews

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