i2c Reviews

Pros

Great support from Management, good learning opportunity, flexibility of schedules and receptive to accommodate demnds.

Cons

Salaries are not increased annually

Pros

good support from other teams, everyone always willing to help. Everyone very appreciative of your work.

Cons

Outdated technology, lots of manual reporting and other work

Pros

High Paid Salary, Fintech related exposure

Cons

Internal Politices, Your have less options to switch

Pros

Good "salary" and a downtown office

Cons

I2c seems like a big company, but the management is terrible. They don't treat you as an employee, but more as a robot. They don't respect your time and the lack of management is surprising. When you do your interview, they offer you opportunity to grow, but reality is a completely different thing.

Pros

good staff Customer Service Representative

Cons

lot of work Customer Service Representative

Pros

nice co-workers and small team

Cons

Poor leadership, lack of vision, disorganization

Pros

The Montreal team is great to work with. Family like atmosphere

Cons

No improvement opportunities, horrible schedules with last minute changes

Pros

The management really cares about the people in the team, most of them were csrs before so I guess that helps. The call center manager is available to any rep and takes the time to listen and she’s funny, brings good energy on the floor. Theres floor support almost all the time so I feel supported while I’m performing my job which is important in a fast pace environment. I like coming in to work because I really like the people I work with, they have become my friends and the pay is good! we get snacks and free coffee which doesn’t hurt!

Cons

The tools! The systems crash often, the phone system is not the best and the csr manual needs some work especially because we deal with multiple clients

Pros

Some of the people that work there

Cons

Stay away from this company. At first, the management team composed of mostly puppets to the manager will be nice and welcoming. You think the manager is super cool and the trainer super nice. Then, with time, you realize how back-stabbing and petty the can be. Everything is micro-managed to the core. The manager is a mid-level manager, hardly English/French-speaking person who has no control over the decision-making process so she tries to impose control over her team in Montreal. One of the supervisors is just a puppet to her who watches over everyone like a hungry dog just so he can be accepted. The list goes on and on. Working at i2c will break your spirit and suck away your soul. This is a place to work at while you get something better. After a while, you'll want to run away.

Pros

Employer prefers support and active training over criticism. Managers are almost universally friendly and relatable. Hardest workers are recognized and encouraged to take on more responsibility. The pay is great. Coworkers all get along with a family atmosphere.

Cons

We work in four languages, so unfortunately those who are most useful get less sway in the hours they work. Most clients are from overseas and so most people work nights, which can be hard on the body and mind. As in any call center, cutting/firing methods detract from the sense of safety in the feeling of family.