Does first direct pay their employees well?

According to anonymously submitted Glassdoor reviews, first direct employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at first direct. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at first direct?

74% of first direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated first direct 3.6 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at first direct?

Customer Service Representative (157) , Customer Service Representative (CSR) (10) , Team Manager (10) , Customer Representative (8) , Customer Service (7) , Mortgage Advisor (6) , Customer Advisor (5) , Customer Service Advisor (5) , Manager (5) , Mortgage Associate (5) , Banking Advisor (3) , Call Center Representative (3) , Cusromer Service Representative (3) , Software Engineer (3) , Team Leader (3)

What are the pros of working at first direct according to real employee reviews?

"great people to work with" ((in 37 reviews)); "Good Benefits and looked after if on sick" ((in 31 reviews)); "Good hours and pay." ((in 18 reviews)); "Good training for the most part and I’ve gained a lot from my time here." ((in 14 reviews)); "Culture is great" ((in 13 reviews))

What are the cons of working at first direct according to real employee reviews?

"Long hours and gets boring" ((in 15 reviews)); "Awful management No career progression" ((in 14 reviews)); "Short breaks and sometimes lunch" ((in 11 reviews)); "No career progression despite being there almost 5 years." ((in 8 reviews)); "Extremely disruptive work life balance resulting from recent changes to their working from office expectations." ((in 7 reviews))

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first direct

first direct Reviews

3.8

74% would recommend to a friend

(378 total reviews)

Chris Pitt

81% approve of CEO

69% positive business outlook

Ratings by category

4.1

Diversity and inclusion

4.0

Culture and values

4.0

Compensation and benefits

3.7

Career opportunities

3.6

Work/Life balance

3.4

Senior management

first direct has an employee rating of 3.8 out of 5 stars, based on 378 company reviews on Glassdoor which indicates that most employees have a good working experience there. The first direct employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

378 reviews

5.0

Jan 28, 2021

Advisor

Customer advisor

Recommend

CEO approval

Business outlook

Pros

It is a great atmosphere to work in

Cons

Late night working hours is hard

1.0

Aug 24, 2023

Liars

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Any positive reasons to work at first direct are back in 2018 way before mass redundancy and a change in leadership.

Cons

Leadership team are liars. Told during covid would be moving to 100% work from home. Told this would be permenant. Told we'd get contract changes and payments to set up home office - didn't happen. July 2022 first direct announced to customers via social media that flexible working was here to stay. They were "committed" to it and they would support us to work at home or in office and we'd have the choice. August 2022 given a bonus payment to help with cost of living. August 2023 now told we need to return to office 3 days a week at least by next year. 4 years of home working and told it's here to stay, lifestyle changes made, cost of living has risen and risen. Who can afford the commute? The food outside your own kitchen? The clothes suitable for the office? The childcare?

1.0

Aug 23, 2023

Avoid like the plague

Mortgage representative

Recommend

CEO approval

Business outlook

Pros

It used to be great

Cons

Leadership team are liars. Promises made verbally then they go back on them. Ruining people’s work/life balance. Micromanaging to every detail. Gone from the best place to work to the most toxic place I’ve ever been. Workforce suffering from upper management lack of backbone and lies

Viewing 1 - 3 of 378 Reviews

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