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      bChannels

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      bChannels Reviews

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      3.9

      81% would recommend to a friend

      (81 total reviews)
      avatar

      Phil Gowing

      94% approve of CEO

      70% positive business outlook

      Ratings by category

      4.3

      Diversity and inclusion

      4.2

      Culture and values

      4.2

      Work/Life balance

      3.7

      Senior management

      3.6

      Career opportunities

      3.3

      Compensation and benefits

      bChannels has an employee rating of 3.9 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The bChannels employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      81 reviews
      1.0
      Dec 13, 2018

      A real shame

      Partner marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I can't think of pros. However Bchannels will say: -the people despite the extremely high turn over ( more than 35% mostly due to very low salary, difficult management, absent of flexibility and progression) -the amazing culture, (I am still looking) -that they are doing social events (frankly poor quality) -the career progression ( that is not based on your work and efforts even if they will say so)

      Cons

      -the job: Bchannels will defend itself of being a call-center. However when you go in the core of the job to do, it is mostly that. -Salary: low, call center salary. -clients: they lie and loose clients because they are not capable to deliver what they promised. Very poor business practices. -The management: they are not interessed in their job at the exception of 1 or 2 very good manager. The rest are shopping online and planning their next vacations. They don't care about their attitudes and the signals they give. The management had the help of an external coaching company. However the turn over is still very high, and a lot of coworker are constantly leaving the company. -Career: There is not progression based on the volume and quality of your work and ethic. -People: Some employees demonstrate absolut unprofessional behaviour, arriving very late, shutting on their coworkers and constantly undermining people. Management does nothing about that too. Advice: just contact via LinkedIn ex employees to make your mind.

      avatar
      bChannels Response
      7y
      Thank you for taking the time to share your feedback. We are currently working on a number of key projects within our business that aims to help every individual to grow and reach their potential. We are sorry to hear that you feel like there is not progression here, we hope that you have shared your feedback in our annual employee satisfaction staff survey and with your line manager. Feedback is important to us and we want to know what we are doing well and what we could improve on. In this year staff survey, 72% of our global workforce shared feedback with us that the organisation gets the best out of them and 77% of people would recommend bChannels to a close friend. We also pride ourselves on achieving an overall NPS score of 86 from our clients. We are always striving to be better and to create a great working culture at bChannels where our employees feel valued and that they can grow. If you would like to provide any further feedback please do not hesitate to contact me at martina.hodges@bchannels.com
      1.0
      Jun 27, 2018

      Some Pros, mostly Cons

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers, UK Office, Work in different regions

      Cons

      This company always talks about it's culture being it's best part. It can be, if you are friends with management. If you aren't part of the group, you are just another employee. Management is incompetent and barely knows what they are doing on a daily basis. There is no support on development and your raises are dependent if you are on your manager's good graces or not. When you try and move up in the company, they will have you doing management's job with no pay. They make promises that you will be able to move up into the position you have worked. This is a flat out lie. They will not promote you and you do your boss's job without any recognition or a simple thank you. Office and management in UK works the way it should in the US but US management wants their own "office culture". Management and executives in UK are not the problem. It is the US Office.

      2.0
      Mar 4, 2015

      Not so friendly

      Marketing executive
      Recommend
      CEO approval
      Business outlook

      Pros

      fair work-life balance, good training provided

      Cons

      Favouritism, job role extensions and expectations subjected to change (with no notice), fake friendly environment in the attempt to retain people. Senior managers with very low people skills

      avatar
      bChannels Response
      8y
      Thank you for your review and advice. While we understand that our ways aren't perfect, we are working toward a better process moving forward.
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      Glassdoor has 86 bChannels reviews submitted anonymously by bChannels employees. Read employee reviews and ratings on Glassdoor to decide if bChannels is right for you.