Zopa Reviews
Updated Sep 25, 2019
Found 92 reviews
"Great people (real diverse group who support one another)" (in 9 reviews)
"very good work / life balance - team is flexible, working from home is allowed" (in 8 reviews)
"Poorly defined levels/hierarchy and career progression" (in 4 reviews)
"Some growing pains associated with going from 50" (in 4 reviews)
"Couldn't recommend enough!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zopa full-time for less than a year
Pros
- Friendly and approachable people - Hardworking but relaxed culture - Benefits like friday night drinks, riverside location, free breakfast, Zocials, table tennis, summer and Xmas party! - Interesting work - Good well being activities
Cons
None I can think of at the moment
Zopa2019-09-25"If you want to waste your time...."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at Zopa full-time for more than a year
Pros
IF you want to join Zopa - join any department apart from HR/Operational Department/functions Great view Work from home days Location
Cons
When I first started Zopa I thought I was in a dream and that everyone is super nice and friendly and was waiting for someone to switch or shout, but this wasn’t the case. A few months went by and everything was looking positive until, the company do 360 feed back, when I had my catch up this was fed back to me and half of the stuff that was mentioned was false, this feed back comes from people in your team and can... be very bias (I sense feedback should ONLY come from your manager). After this interaction I came to notice that Zopa is a very ‘clicky’ environment and if you don’t fit in they will make excuses to get rid of you (which I have seen so many people come and go). Zopa believe in certain values that everyone should be himself or herself but Zopa/HR contradicts them. In my experience HR/managers will play on your weakness and manipulate them and use them against you and say ‘it has something to do with your conduct’ (as an excuse) BE CAREFUL Being part of the operations department it comes with a lot of change by default however, the team I was in had between 4 to 5 manager changes in the space of 1 year and 6months. Members across the operations department were being promoted under false pretences (because there are a lot of favouritism across the departments by the managers) I would be very careful if you’re thinking of joining Zopa, especially in the operations teams, as the leaders/managers are only out for themselves (business needs) and do not care for your wellbeing or career progression. (unless you are thier 'favorite') Systems are very slow and prove difficulty in trying to perform in your job but, they are looking to imporve.
Show MoreAdvice to Management
HR needs to review current managers job specs - internal/external recruitment need to hire better managers ONLY in the operation departments such as underwriting/customer service/colletions/recoveries/payments . For current employees, you need to keep the retention of your staff as so many people are leaving in a short space of time and near to bank launch. (seems worrying)
Zopa2019-09-23- Helpful (1)
"Great place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zopa full-time for less than a year
Pros
Great experience so far, from a perfect interview process that was hassle-free to completing probation with all the support I could ask for. Fell as I've settled well and the company has done everything they could to make this a great experience.
Cons
Nothing major that I have seen at this point, the small issue, as with all companies I have worked for, is communication between departments at times.
Zopa2019-07-31Zopa Response
August 8, 2019 – Bron - Zopa
Great to read your 5-star review, it’s awesome to hear that you’ve been made to feel welcome and settled in well too. See you at the company meeting on Fridays!
- Helpful (1)
"Treated unfairly"
StarStarStarStarStarDoesn't RecommendNegative OutlookDisapproves of CEOI have been working at Zopa full-time for less than a year
Pros
Just free breakfast - nice river view
Cons
I have never been treated so disgusting by a company. The department is very clicky - if you do not fit in, or zopian enough you will not stand a chance here. I was asked to leave after a week of working there, not sure on what grounds, I was just told they received a lot of negative feedback, none of which was really explained. The parts that were explained to me were extremely petty and sounded like excuses. The... manager was almost in tears when they asked me to leave which had me questioning what really the reason was for my termination. I was asked to leave with immediate effect couldn’t collect my things myself or go back upstairs. I felt like I was being treated like some sort of criminal. The HR lady was patronising and said when I left 'at least today is a nice day, you can enjoy the sun'. I didn't feel that comment was very considerate after sacking someone for pretty much no reason. If the people who you work with is important to you, I would consider working here.
Show MoreAdvice to Management
To treat people with more fairness. Give people time to adjust to their surroundings.
Zopa2019-09-07Zopa Response
September 13, 2019 – Bron - Zopa
We’re really sorry to hear that your time at Zopa didn’t live up to expectations. We do hold our staff to high standards, in order to deliver the best experience for our customers. To that end, we always try to ensure that feedback is clear and timely, so that Zopians can do their ...
Show More - Helpful (1)
"Honest"
StarStarStarStarStarI have been working at Zopa full-time for more than a year
Pros
Place is very easy and friendly
Cons
Job can get boring and repetitive
Zopa2019-08-07Zopa Response
August 8, 2019 – Bron - Zopa
Thanks so much for taking the time to write your review and I’m happy to hear that you find Zopa a warm and friendly place to work, it’s one of the things I really like about working here. See you around the floor.
- Helpful (1)
"Great people doing things right"
StarStarStarStarStarRecommendsPositive OutlookApproves of CEOI have been working at Zopa full-time for more than a year
Pros
Great culture of doing the right thing, whilst being prepared to make bold choices. talented people working well together in a Tribe model.
Cons
Can be a bit hectic/disorganised compared to larger older companies.
Zopa2019-07-11Zopa Response
July 23, 2019 – Bron - Zopa
Hey, great to hear that you’re enjoying your time here at Zopa. We have a lot of exciting things coming our way. See you around the office.
- Helpful (2)
"Interview experience was one of the reasons I chose the job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zopa full-time for less than a year
Pros
- Enjoyable work culture (high performing but relaxed at the same time) - Great people (real diverse group who support one another) - Company meetings on a Friday (includes drinks) keeps you updated and motivated - Very open leadership team...no egos - Office location - right on the river and near the Tube
Cons
- Interview was tougher than other companies I've interviewed with - Tech/equipment can be slow to arrive (has to be ordered in bulk apparently)
Zopa2019-07-04Zopa Response
July 23, 2019 – Bron - Zopa
Great to read your review, thanks for taking the time to write it! I also love the people we have here and it’s always good to hear feedback about how we do things here. See you at the company meeting.
- Helpful (1)
"An enjoyable place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zopa full-time for more than a year
Pros
- Interesting projects with very capable people - Cross-functional working: tech is not siloed from business - An unusually genuine commitment to improving customer outcomes - Ample opportunities to grow in your career - if you're willing to ask for them - Relaxed and friendly office culture (certainly no face time culture)
Cons
- Although opportunities to develop are there, don't expect them always to be handed to you. You need to feel comfortable advocating for your own career because it won't necessarily happen automatically - Over the last year, management has done a good job of weathering some of the typical growing pains of a scale-up, and is mostly reaping the benefits of this investment in culture and people. However, processes,... risk management and compliance frequently take priority over innovation, and this looks set to continue as Zopa becomes a bank. If you're a pure innovator, you'll be frustrated by the roadblocks that will inevitably slow you - Zopa is not a hyper-growth scaler. Granted, it moves faster than incumbents and takes carefully measured risks. But the vision is not one of world domination in the next three years, it's of considered entry into markets where Zopa sees unique competitive advantage. As such, the vision for the future is not as exciting as your Monzo's and Revolut's - but it's potentially more realistic
Show MoreAdvice to Management
Your efforts to turn culture from implicit to explicit are paying off, and the future is looking bright. Keep that customer focus at the heart of the decision-making process, particularly as you make tough decisions to balance compliance and risk management with innovation
Zopa2019-06-08Zopa Response
June 12, 2019 – Bron - Zopa
Thank you for taking the time to leave your 5 star review. I’m happy to hear that you can see the opportunities to grow here at Zopa: we want everyone to be able to progress in their career. Your constructive feedback is really appreciated as we take all this on board, so thanks ...
Show More - Helpful (1)
"Good company"
StarStarStarStarStarI have been working at Zopa full-time for less than a year
Pros
Good benefits Competitive salary
Cons
Things move slow with in the company
Zopa2019-06-23Zopa Response
June 25, 2019 – Bron - Zopa
Thank you for your review. We’re really happy to hear that you’re taking advantage of our benefits! See you around the floor.
- Helpful (1)
"Good working environment / highly engaged colleagues"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zopa full-time for less than a year
Pros
high caliber people, use of advanced analytical techniques - both of these help me learn more and continue developing working as part of a team to launch a bank gives me the opportunity to understand the fundamentals of banking, like capital and liquidity very good work / life balance - team is flexible, working from home is allowed
Cons
none that i can think of until this point
Zopa2019-06-05Zopa Response
June 12, 2019 – Bron - Zopa
Thank you for your review. We aim to make sure that everyone here at Zopa has work that truly challenges, and that they can develop in their roles, so I’m happy to hear you’re enjoying both aspects of work life here. We do have some great benefits – I also use the flexible working ...
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Zopa Response
September 26, 2019 – Bron - Zopa
Thanks for taking the time to leave your review. We’re sorry to hear that you felt a 360 feedback process wasn’t helpful, however at Zopa we believe that your colleagues and managers provide an equally important insight to your performance, additionally we run a robust calibration ...
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