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      Waterstone's

      Engaged employer

      Waterstone's Reviews

      3.7

      60% would recommend to a friend

      (915 total reviews)
      avatar

      James Daunt

      62% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Waterstone's has an employee rating of 3.7 out of 5 stars, based on 915 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waterstone's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.4 stars).

      Reviews by job title

      915 reviews
      2.0
      Jun 18, 2026

      Nice team but stressful

      Customer support advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Discounts, events, if you’re lucky you can work with a great team

      Cons

      Very much dependent on how good and how kind your manager and your team are, pay is low and no bonuses, more stressful than it needs to be

      3.0
      Jun 1, 2026

      Good discount

      Bookseller
      Recommend
      CEO approval
      Business outlook

      Pros

      50% discount was really good

      Cons

      Understaffed which meant lots of time on your own on the shopfloor

      Viewing 1 - 3 of 915 Reviews
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      ReviewsWaterstone's reviews

      Glassdoor has 1,022 Waterstone's reviews submitted anonymously by Waterstone's employees. Read employee reviews and ratings on Glassdoor to decide if Waterstone's is right for you.