Does WatchHouse pay their employees well?

According to anonymously submitted Glassdoor reviews, WatchHouse employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WatchHouse. This rating has improved by 16% over the last 12 months.

How satisfied are employees working at WatchHouse?

57% of WatchHouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WatchHouse 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at WatchHouse?

Barista (14) , Front of House (11) , House Manager (6) , Front of House Staff (3) , Assistant Manager (2) , FOH Team Member (2) , Front of House Supervisor (2) , Front of House Team Member (2) , General Manager (2) , Head Barista (2) , Manager (2) , Senior Barista (2) , Supervisor (2)

What are the pros of working at WatchHouse according to real employee reviews?

"Pay is great, which is the only reason why people stick around as long as they do." ((in 6 reviews)); "Full training available and opportunities for career growth" ((in 4 reviews)); "A London Living Wage employer" ((in 3 reviews)); "Free coffee and food on shift." ((in 3 reviews)); "The best people I've ever worked with, such an awesome team that have in turn created an incredible company." ((in 3 reviews))

What are the cons of working at WatchHouse according to real employee reviews?

"Managers forget tasks and have to be constantly reminded to send things out" ((in 4 reviews)); "Needs to improve on culture and honesty," ((in 3 reviews)); "Senior management tick boxes for their KPIs and don't understand hospitality or coffee." ((in 2 reviews))

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WatchHouse

WatchHouse Reviews

3.7

57% would recommend to a friend

(72 total reviews)

59% positive business outlook

Ratings by category

3.9

Diversity and inclusion

3.6

Compensation and benefits

3.5

Career opportunities

3.3

Culture and values

3.3

Work/Life balance

3.0

Senior management

WatchHouse has an employee rating of 3.7 out of 5 stars, based on 72 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WatchHouse employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

72 reviews

5.0

Jun 21, 2026

Love this company but can be a tough job

Barista

Recommend

CEO approval

Business outlook

Pros

I think my managers are fantastic and can really tell they care about hiring great people and putting the right people together in a team.

Cons

Maintaining technical precision to really strict auditing standards when it’s busy (which is most of the time) can be emotionally and physically demanding.

5.0

Jun 7, 2026

A great place to learn and hone your craft!

Barista

Recommend

CEO approval

Business outlook

Pros

If you're passionate about the industry - a great place to work! Challenging at times but rewarding. Opportunity to work in great spaces with top of the line equipment, a large and frequently changing assortment of coffee, and amazing co-workers.

Cons

Everything is relative, and like with any other similarly sized organisation, there are definitely areas for improvement, but overall as an employee I believe you get out what you put in, and given the challenges facing the hospitality industry in general, the company is trying hard to stay true to its values and provide employees with the resources to do great things.

1.0

Apr 17, 2026

Under expectation

Barista

Recommend

CEO approval

Business outlook

Pros

If team good, the job is good.

Cons

Low labour budget drains everyone. You work as three people. Especially your manager takes most of the time sitting down and fake the clock in time. Fake reviews.

WatchHouse Response

1mo

Hi there, I am really sorry to read of your experience and would love to learn more to take learnings for the future. Please could you get in touch with me at EME@watchhouse.com Best, Euan.

Viewing 1 - 3 of 72 Reviews

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Jobs at WatchHouse

Front of House Team Member