Trustpilot Reviews

3.9

72% would recommend to a friend

(726 total reviews)

Adrian Blair

85% approve of CEO

67% positive business outlook

Trustpilot has an employee rating of 3.9 out of 5 stars, based on 726 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trustpilot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

726 reviews
2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good co workers and causal work environment. Tenured reps are able to see majority of sales floor success.

Cons

Morale has never been lower on the commercial side, driven by senior leadership has never been worse. Terrible track record of bringing in external talent and and getting them to be successful.If your looking for your next sales role look elsewhere

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Trustpilot Response
1d
Thanks for your review and we're sorry to hear that your experience has not met expectations. We're pleased that you appreciate your coworkers and our work environment, but we take your concerns regarding team morale and commercial leadership very seriously. Fostering a supportive environment where all of our team members can succeed is a priority for us, and we've escalated your feedback directly to our People Leadership Team.
1.0
Jun 8, 2026

A rough place to work

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Offices were nice. Work from home

Cons

Toxic culture and a lot of blame. If you make a mistake get ready for a ton of scrutiny and people throwing each other under the bus to save themselves. Lack of empathy among staff who are under the pressure. It's a review site at the end of the day. Yet higher-ups believe they are literally changing the world and it's on us. Teams don't really understand what other teams do and so different expectations and outcome. Management quality is dependent on who you get.

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Trustpilot Response
1w
Thank you for taking the time to share your feedback. While we're pleased to hear that you found our office environments comfortable and appreciated the flexibility of working from home, we are concerned to hear that the cultural experience did not meet expectations. We take your feedback regarding culture, team collaboration, and management consistency very seriously. Our goal is to foster an environment rooted in transparency and and mutual support. Please be assured that we have escalated your feedback directly to our leadership team. Insights from our former team members are invaluable for our ongoing internal improvements, and we are committed to addressing these gaps to ensure a better workplace for everyone.
1.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

There's a pool table in the kitchen

Cons

In my experience, this wasn’t an inclusive environment, particularly for people from minority backgrounds. There was very little representation at leadership level, and progression didn’t feel equally accessible. Opportunities for advancement often appeared to favour a narrow profile, which made it difficult to feel valued or see a clear path forward if you didn’t fit that mould. While the role itself had positives, I believe the company has significant work to do in creating a more inclusive culture and ensuring fair, transparent progression for everyone. For anyone considering joining, I’d recommend asking direct questions about diversity, inclusion, and how promotion decisions are made.

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Trustpilot Response
1mo
Thank you for sharing your detailed and honest perspective. We are deeply concerned to hear that your experience at Trustpilot has been marked by a feeling of non-inclusivity and a lack of representation at the leadership level. We take your feedback regarding hiring and the accessibility of progression for minority backgrounds very seriously. We aim to build a workplace where everyone feels they have an equitable path forward, and we are committed to ensuring our hiring processes are fair, transparent, and focused on selecting talent based on the broadest range of capability and merit. We're sorry that this hasn't been your experience and we have escalated your feedback directly to our leadership team.
Viewing 1 - 3 of 726 Reviews

Glassdoor has 766 Trustpilot reviews submitted anonymously by Trustpilot employees. Read employee reviews and ratings on Glassdoor to decide if Trustpilot is right for you.