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      TruAssets

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      TruAssets Reviews

      2.7

      38% would recommend to a friend

      (33 total reviews)

      Steve Johnson

      54% approve of CEO

      42% positive business outlook

      Ratings by category

      3.0

      Diversity and inclusion

      2.7

      Career opportunities

      2.5

      Senior management

      2.4

      Culture and values

      2.4

      Compensation and benefits

      2.3

      Work/Life balance

      TruAssets has an employee rating of 2.7 out of 5 stars, based on 33 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TruAssets employee rating is 28% below average for employers within the Real estate industry (3.8 stars).

      Reviews by job title

      33 reviews
      1.0
      Jul 20, 2015

      poor company

      Contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      there are NO Pros for this JOKE of a Company

      Cons

      i worked as a contractor for them for 4 months and it was the WORST company i did yard and lawn maintenance for. they tell you a job pays say 150.00 but then after there Client reviews they will only pay 35.00...this after you receive an email confirmation stating you will receive 150.00..this has happened 15 times in almost 5 months!! NEVER do A BATF (bid after the fact) with this Joke of a company..they will NEVER pay what you state your time is worth. also $.5.00 Trip Charge,,REALLY... Do Your Research on these Jokers...even past employees state there out to SCREW the contractor... i have filed 3 property Liens as of July 2015..Wait until there Clients find out..this company will be there own Down fall.."We The Contractors Are Your Life Blood"..All I Can Say Now To Them Is .....BYE...

      avatar
      TruAssets Response
      10y
      Thank you for the opportunity to address some of your concerns. We regret to read that you did not have a positive experience as a TruAssets vendor. If you feel that there was an error made by TruAssets with any of your invoices, I urge you to follow the vendor dispute procedure that we implemented earlier this year. The vendor dispute form is located in the forms and docs section of the work order management system you accessed to view your open work orders along with instructions on where to email the document (accounting@truassets.com). Each invoice will be investigated and you will receive a response to your dispute no later than 72 hours from when it was submitted. Following this procedure can result in payment for an amount still owed to you or a detailed reply explaining the reason the adjustment was made to this invoice, which often times can be a training opportunity. I am happy to say that TruAssets is constantly updating vendor training materials to be more detailed and helpful in explaining client requirements and best practices.
      1.0
      Feb 26, 2016

      Not worth your time

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid weekly CEO is out on the floor talking to employees more than managers (however his "talks" with employees are not usually positive)

      Cons

      Terrible management in local office - they are in their offices all day then just "pop" out to tell you what you are doing wrong and go back into their office. Pay - like they paid their vendor(s) and contractor(s) terribly for the work expected, they paid their office staff just as bad and expect employees to work 60-70 hours a week (usually 9-10 hours a day in the office then 2-3 hours at night from home) No concept of work and life balance. Don't care if you have personal issues that you have to tend to, they expect you to work your shift then deal with personal issue(s). A LOT of turn over and it does not bother management, they just hire the next body off the street to fill a seat (or move people from one department to another)

      4.0
      Sep 4, 2015

      Travel

      Sub contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      Helpful with work orders, quickly responding to calls when needing assistance.

      Cons

      Lots of windshield time, very demanding, a lot of follow up jobs.

      avatar
      TruAssets Response
      10y
      Thank you for the feedback. We are glad to hear that the staff is helpful and timely when it comes to answering questions. We also understand that follow-ups can be frustrating. The majority of the time, follow-ups occur when key information is missing from the photos submitted from site, things that can affect the amount paid on the order by our clients or whether we are paid for the order at all. We recently updated our vendor training materials to include more detail about the photo requirements and individual client specifications. We hope this helps to ensure that important details are not missed and decrease the number of follow-ups significantly. If you haven't already had access to the new training materials, please get in touch with your state coordinator and they can assist with providing those.
      Viewing 1 - 3 of 33 Reviews
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      ReviewsTruAssets reviews

      Glassdoor has 37 TruAssets reviews submitted anonymously by TruAssets employees. Read employee reviews and ratings on Glassdoor to decide if TruAssets is right for you.