Total Quality Logistics Reviews | Glassdoor.ca

Total Quality Logistics Reviews

Updated Aug 22, 2019

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Found 2401 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
84%
Approve of CEO
Total Quality Logistics CEO Kenneth Oaks
Kenneth Oaks
1781 Ratings
Pros
Cons
  • "Long hours early on are imperative to long term success(in 329 reviews)

  • "Work Life balance- You will be on call 24/7/365 (this is dictated by the book of business that you put together(in 236 reviews)

More Pros and Cons
  1. Helpful (149)

    "What I would tell my past self when applying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Logistics Account Executive in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Total Quality Logistics full-time for more than a year

    Pros

    Anyone can get a job at TQL.. well almost. If you have years of sales experience, have a strong background, and come from a position where you made 100k+, they won't want you. They want "hungry" individuals; those down on their luck, no experience, or those who think that this is the best opportunity given their circumstances. No education? No problem. Criminal record? No problem. Barely speak English? No problem. TQL just wants to fill seats. As long as you are breathing and can use a phone, you're hired. Honestly, if this sounds like you, then TQL can be a good job. It is a great steppingstone in the logistics, sales, and brokering industries (though watch out for the year non-compete). You will be put into the fire face first, at least half don't make it through the trial period, not by being fired, but just from giving up. If you've got the drive and willingness to learn on your own and are happy with the base pay you will come out the other side feeling like a grizzled vet with the work ethic of a champion and the confidence to blow through your next job opportunity, but that leads me to the Cons.

    Cons

    For 90-95% of employees this job will never be more than a stepping stone. Commission is structured in a way to limit yout potential earnings (even though they preach uncapped commission). You aren't paid commission upfront. You only get commission when your customers pay AND if enough customers pay at once on the same week to go over your BASE. If your customers pay late you get zero dollars. The industry standard for payments of freight is on average longer than TQLs terms and most customers pay by mail which adds a week+ to the terms. Most payments come in at the very last second and it's often that a large commission check will disappear before your eyes. Its 100% depended on how your customer pays and if they are reputable and pay on time. You have to make a lot of money to hit commission. It is not easy to hit these numbers. Many get close and either get discouraged or fail and at least more half of all employees never see a commission check before quitting. It seriously hard. So hard that you will find yourself price gouging your own customers out of desperation. You will charge your customers 100% to 300%+ markups if not more just trying to hit your goal. Youll knowingly stick it to others and underpay drivers just to try and get by. Once you are out of your "training" (which is a nice way to say assistant with a lot of responsibilities.), Make no mistake, this job is a popularity contest. Thos who do well are popular. Those who do not are forced out. You must conform or fail. If you are not popular you will be hounded, harrassed, and treated poorly as you stress and work 60+ hours a week trying to turn your luck around until you quit or are terminated. Honestly, 9/10 employees quit willingly, I've almost never seen someone fired. I've seen someone knowingly steal from the company and their own customers multiple times and still keep their job. I've seen someone come into work drunk and hungover and be allowed back the next day. I've seen a broker assault another broker without being fired. Or someone calling off two times a week for a year. If you are popular and you are making the company money you will feel untouchable. You will feel like a king. You will get special treatment, you will leave early, come in late with no trouble, you will be given free customers from the employees who didn't make it, and you will be given every inch of leeway to not hit your goal without ever being reprimanded. (Tips to be liked: Read all the good reviews and repeat exactly what they say in the office and in your interview. When ever you make a sale preach hard work and dedication even if you were just lucky. There is no luck. You are a model of what TQL stands for. Stay just late enough for the bosses to think you work hard. Go to all employed events. Pretend you're a team player and help others by preaching to them.) Honestly it's a hard and thankless job that will kill your social life outside of work. Your favorite hobby will be complaining about other less committed employees and praising TQL. You will allow yourself to be brainwashed into chasing a pipe dream that you'll make it big here even though less than 1% do. You will wake up in the middle of the night every night, not just by phone calls, but by the fear of phone calls. You won't sleep. The more money you make the less you will sleep. It will almost kill you, BUT... if you stick it out for a year or more you will have worked the hardest you'd ever work in your life in a office job, you will have the work ethic of a God, and you will be ultra employable. When you tell your next job you were on call 24/7/365 doing sales, operations, accounting, customer retention, and maintaining your own book of business in the most volatile and cut throat industry on the planet they will almost no doubt hire you on the spot. TQL is a horrible amazing terrible yet thrilling adventure in the best pyramid scheme slash boiler room wolf of wallstreet cult you'll ever find where you'll both hate and love yourself and your job and come out the other end changed. You'll have seen it all. Even a few letters in the mail from the US Govt department of labor asking you about TQLs practices. You'll both regret and love the opportunity. And you will be almost guarentee to double or tripple your salary at your next job. Just have to ask yourself how down and out you are or how desperate you are. If you want a crash course college degree in negotiation and sales, this is it. If you want a career, good work life balance, and a commission based job you'll make money at keep looking, this isn't for you. You won't appreciate the awful opportunity. Thanks TQL.

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    Total Quality Logistics2019-02-26
  2. "fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time for less than a year

    Pros

    fun work environment, they teach you everything

    Cons

    long hours and minimal time off

    Continue reading
    Total Quality Logistics2019-08-22
  3. "Company cares about their workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Consultant in San Fernando
    Doesn't Recommend
    Positive Outlook

    I have been working at Total Quality Logistics part-time for more than 8 years

    Pros

    Trinidad Logistics pays great and on time.

    Cons

    Trinidad Logistics only work five months out of the year.

    Continue reading
    Total Quality Logistics2019-08-18
  4. "Ultra Competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Logistics Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time for less than a year

    Pros

    Control your own pace. if you make it big, there isn't a better job to have

    Cons

    tariffs right now are killing opportunity but there is still opportunity.

    Continue reading
    Total Quality Logistics2019-08-12
  5. Helpful (1)

    "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Logistics Account Executive in Raleigh, NC
    Recommends
    Approves of CEO

    I worked at Total Quality Logistics full-time for more than a year

    Pros

    Fast pace days, getrout what you put in. Broker life. Pretty cool

    Cons

    Very high turnover rate

    Continue reading
    Total Quality Logistics2019-08-07
  6. "Great place to make money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Executive 
    Neutral Outlook
    Approves of CEO

    I worked at Total Quality Logistics full-time for more than 8 years

    Pros

    If you land good accounts, you can make very good money.

    Cons

    No vacation time as you're always working. Stressful.

    Continue reading
    Total Quality Logistics2019-08-22
  7. "Hard work leads to succes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Group Leader in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time for more than a year

    Pros

    Uncapped commission Promote from within Can make 6 figures in two years High energy + competitive work environment

    Cons

    Long Hours 24/7 job Work - life balance is tough for the initial first couple years

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    Total Quality Logistics2019-08-07
  8. "Work Hard Play Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time for more than a year

    Pros

    Fun work environment with lots of energy, great team culture. The potential is limitless, no cap on commission. The harder you work the more money you make. The hardest workers are bringing home 6 figures no problem.

    Cons

    It's hard work and takes a lot of drive to see success but they are very open about that from the beginning.

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    Total Quality Logistics2019-08-07
  9. "It's on you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - GSM in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time for more than 5 years

    Pros

    -Unlimited earning potential -Family atmosphere -Work Hard Play Hard office environment -Promotion opportunities

    Cons

    This job is not for everyone. You have to be willing to accept the hardest grind of your life. This job will challenge even the best sales reps.

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    Total Quality Logistics2019-08-08
  10. "Long hours"

    StarStarStarStarStar
    Former Employee - Logistics Account Executive 

    I worked at Total Quality Logistics full-time

    Pros

    good work environment and cool people

    Cons

    long hours and tough to get sales

    Continue reading
    Total Quality Logistics2019-08-07
Found 2401 reviews