Does Tele-centre Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Tele-centre Services employees rate their compensation and benefits as 1.9 out of 5. Find out more about salaries and benefits at Tele-centre Services. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Tele-centre Services?

26% of Tele-centre Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Tele-centre Services 2.6 out of 5 for work life balance, 2.3 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Tele-centre Services?

Customer Care Officer (19) , Customer Service Officer (15) , CCO (Customer Care Officer) (13) , Call Center Agent (10) , Customer Service (10) , Customer Service Representative (10) , Customer Service Agent (7) , Customer Service Officer (Call Center) (7) , Inbound Call Agent (5) , Call Centre Agent (4) , Team Leader (4) , Call Agent (3) , Client Services Manager (3) , Customer Care Representative (3) , Team Manager (3)

What are the pros of working at Tele-centre Services according to real employee reviews?

"Colleagues were friendly and nice" ((in 28 reviews)); "Fun working environment." ((in 8 reviews)); "People are friendly and nice" ((in 7 reviews)); "Our team and colleagues bonding were awesome too." ((in 5 reviews)); "family working culture that enable us to have better work life balance especially towards the end of the year." ((in 4 reviews))

What are the cons of working at Tele-centre Services according to real employee reviews?

"low salary" ((in 11 reviews)); "horrible benefits and toxic working environment" ((in 8 reviews)); "Training and development are virtually nonexistent, leaving agents feeling unsupported and undervalued." ((in 5 reviews)); "2. No career progression." ((in 5 reviews)); "Manager will always divert questions they don't want to answer." ((in 4 reviews))

Tele-centre Services Reviews

2.5

26% would recommend to a friend

(136 total reviews)

Wee Ling Cheng

37% approve of CEO

23% positive business outlook

Tele-centre Services has an employee rating of 2.5 out of 5 stars, based on 136 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Tele-centre Services employee rating is 35% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

136 reviews

3.0

Dec 17, 2021

Unprofessional Training

Customer care officer

Recommend

CEO approval

Business outlook

Pros

break time that can be utilized between work

Cons

Training was very unprofessional and inadequate that new CCO are being treated unfairly due to lack of proper training prior to real hands on.

1.0

Jul 15, 2021

Bad work environment

Call center agent

Recommend

CEO approval

Business outlook

Pros

Good for finding new friends

Cons

Management will never understand the ground level, and prioritise productivity. Work productivity is also not objectively measured with inefficient call interface and system. Strong hierachy game here whoops Work environment was fine at first but slowly progressed into one that is pretty toxic. If you would like to work in an environment where you can't even provide proper help to people who seek assistance then well go ahead :) Working here would provide you with enough money for a meagre life and enable you to feel a sense of worthlessness. Good place to reflect on humanity and why empathy is such a scam sometimes.

5.0

Jan 1, 2018

Definitely defamation of previous post

Customer care representative

Recommend

CEO approval

Business outlook

Pros

The Managements is listening n accepting to changes unlike what mentioned earlier. Professional call team and colleague rapport. It’s a pro-family working culture that enable us to have better work life balance especially towards the end of the year.

Cons

Ex employee that has been defaming the Company.

Viewing 1 - 3 of 136 Reviews

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