Where do you even start? I guess we start from the beginning. You be working exclusively for Comcast, one of the most hated companies in America!!! Support.com will try to tell you they have all these different customers and positions, but you will NEVER work for anyone but Comcast!!!
Training - I spend a week "preparing my computer" for tools and so you can be invaded by malware that is the Support.com Workbench as they call it. It's the tool that monitors everything on your computer in the name of "security stuff". They literally made me uninstall my anti-virus software and told me "windows defender is better anyways". The training course itself is bad and sad. Enjoy playing video games and watching netflix for 5 weeks because you learn more from that then you will this training. You end up being told to forget it all when you reach the floor anyway because is incorrect or "not in-line with business needs" as my Supervisors say.
HR & Payroll - what a nightmare!!! Good luck keeping up with the game of telephone if you actually have problems and need 2 talk with what I can only assume are $10 an hour contractors overseas using american names. Payroll screwed up my taxes not once but twice!!! and tried to tell me it was my fault because they were never notified. Keep every piece of paper and email you send as they will screw u without notice to cover ther own butts.
"Schedules" - Support.com does FLEX schedule where ur schedule will change every two weeks. Annoying but wasn't a big issue for me.
"Nesting" or mentoring as they call it is the equivalent of being tossed in a pool and saying good luck, learn to swim. Nothing in training prepares you for a real call. You will go through all of training and still not be prepared. You wont ever even see someone take a call, only listen to them. Bad experience with almost no support, my mentors took so long to respond customers gave up and hang up!!!
"The Floor" is once you pass training and nesting. You will be assigned a random supervisor who will greet you by sending a giant list of demands. Pmuch asking you to sign your life away to Support.com via email. You have "team meetings" once and a while where your supervisor will read the latest field alerts that came out, that you already signed off on if you are doing your job. You have 1:1 meetings where you get yelled at if your metrics aren't good enough.
I could go on but the stock price doesn't lie everyone!!! Stay away from this dinosaur of a company that is about to go under!
