Customer satisfaction is low and is getting worse. All the employees that have driven their customer success stories are no longer with the company.
This company used to value their employees and had great team work. That is quickly changing with the new management team.
Sales team has had incredible turn over, most new hires have not made it thru a year.
Bonus structure has always been a myth. Although I have hit the requirements, i have never been paid.
Billable hours expectation is unrealistic and unobtainable. No one in organization can come close for any length of time. I have hit the expectation for short periods of time- but it requires a 60 + hours work week. This level of performance is exhausting. Worst yet, when I ever got close to hitting the mark, management would assign me to fix others mistakes, and this did not count toward 'billable time'. I know many of my co-workers inflate their billing to improve their hours.
I have been willing to put up with sub par benefits and compensation because I had the pleasure of working in a great environment with co workers that I considered my friends. I had a great boss that admired and trusted. With the new management team, and the loss of some great team members, I think I will need to move on soon.
