Smartfrog Reviews

3.0

48% would recommend to a friend

(19 total reviews)
avatar

Charles Fraenkl

43% approve of CEO

46% positive business outlook

Smartfrog has an employee rating of 3.0 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smartfrog employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

19 reviews
1.0
May 21, 2021

Appalling Management

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fantastic team members Diverse employees Good office location

Cons

I was employed as part of the Customer Experience team at Canary after the acquisition of the company by Smartfrog Services GmbH. Recently, I would estimate that a third of the team was fired or had their contracts not renewed, because they supported an initiative to implement a Works Council within the company, to ensure that employee rights were being upheld. It is known within the company that unpaid promotions are commonplace and could go on for months before contract changes were provided, without financial compensation for the previous months worked. Employees had also been asked to perform tasks that incriminated them in illegal activities. Employees had also mentioned to management that the company had provided almost zero support for home office. Anyone without a stable internet connection was expected to work from the office, even during the height of the pandemic. The response from the company said that we should be grateful as no one was fired during COVID-19. Once the Works Council initiative had been started, the CMO/COO said that the company would have no choice but to move operations to another country. If that doesn't say enough about how much this company wants to repress its workers' rights, I'm not sure what else will be.

1.0
Jul 14, 2020

Marketing Driven Development

Recommend
CEO approval
Business outlook

Pros

The salary is ok. There are some good people working in the engineering department.

Cons

Company is focused completely on marketing and sales with the purpose of making an exit. They value only how saleable the company is and don't even care if the product or tech behind it is good. They don't care about their employees, either (ex. there is not even a lunchroom, you can't eat in the office at all). Upper management is staffed entirely by nepotism, so many people have "senior" or "VP" status with no experience at all, but they think they know everything. Absolute refusal to listen to anyone with real world expertise on product development.

2.0
Apr 23, 2018

Smartfrog - sounds like a joke

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Nothing, except average salary and some flexible working hours

Cons

- very poor organisation within company - absolutely no leadership of top-management - arrogant and often open agressive managers - enterprise micro-management methods applied to startup - chaos everythere, no ownership of anything - people come and go faster than at some body-shops - very strange HR processes - absolutely no company vision, only bla-bla-bla and nice power-point slides - a lot of good, motivated people left shortly - absolutely no understanding how delivery works - they have no idea about people management - no career development - they better hire some externals to fill in positions - absolutely no transparency on all levels - multiple management levels without clear delivery strategy

Viewing 1 - 3 of 19 Reviews

Glassdoor has 27 Smartfrog reviews submitted anonymously by Smartfrog employees. Read employee reviews and ratings on Glassdoor to decide if Smartfrog is right for you.