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Sheraton Reviews

3.9

67% would recommend to a friend

(1651 total reviews)

CEO and President Frits van Paasschen

Frits van Paasschen

81% approve of CEO

Ratings by category

3.8

Diversity and Inclusion

3.7

Career Opportunities

3.6

Culture and Values

3.5

Compensation and Benefits

3.4

Senior Management

3.3

Work/Life Balance

Ratings distribution

5 stars

32%

4 stars

30%

3 stars

22%

2 stars

9%

1 star

7%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Benefits are good and useful(in 87 reviews)
  • "The people were great and friendly(in 83 reviews)
  • "Helpful and friendly staff.(in 45 reviews)
  • "Coworkers are friendly and nice(in 39 reviews)
  • "Free food during regulated time periods are good when you don't feel like bringing anything to work.(in 22 reviews)
Cons
  • "Poor management unlike most other places(in 113 reviews)
  • "Low pay and still can't get paid and it's been a month(in 71 reviews)
  • "Long hours and hard to change shifts.(in 58 reviews)
  • "Salary is low and obligation to come 15 min earlier to shift for handover but not getting paid for it(in 45 reviews)
  • "Only managers were compensated and opened up to foolishness(in 22 reviews)

Ratings by Demographics

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Found 1,651 of over 2K reviews

Updated Dec 4, 2023

    1. 5.0
      Apr 19, 2023
      Starbucks-Barista
      Former Employee, more than 1 year
      Richmond Hill, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The team was like a family, the manager was lenient and training was provided

      Cons

      Can't think of any, I loved it there!

      1. 4.0
        Oct 16, 2023
        Housekeeing
        Current Employee
        Vancouver, BC
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Excellent job experience in the company

        Cons

        High but friendly competition within the company

      2. Join the Sheraton team
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        1. 4.0
          Oct 4, 2023
          Banquet Server
          Current Employee, more than 1 year
          Vancouver, BC
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Big caring team, with benefits to meals.

          Cons

          Big property, big team hard to communicate.

          1. 4.0
            Sept 28, 2023
            Banquet Houseman
            Former Employee
            Calgary, AB
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Well paid and the training is good

            Cons

            Too much negativity from the other employees

            1. 2.0
              Sept 10, 2023
              Room Attendant
              Former Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Usually located in east to access locations

              Cons

              They'll never have enough employees

              1. 2.0
                Jul 26, 2023
                Front Desk Receptionist
                Former Employee
                Mississauga, ON
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Secure jobs and unionized workplace

                Cons

                high pressure, less flexibility, no vacation guarenteed

                1. 3.0
                  Apr 24, 2023
                  Banquets/ Cashier/Host/Room Service/ Food Runner/Server/Waiter
                  Current Employee, less than 1 year
                  Calgary, AB
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  General Manager is friendly and knows everyone by name. Management has open door policy Restaurant is usually clean and ready for the next day

                  Cons

                  Open door policy is good and likes to think they will put good suggestions to use, but it never falls through. A lot of work for minimum wage and tips aren’t that great due to vouchers being given out with NO GRATUITY added so you are pretty well working for $18/hr avg. I would say, that is if you are a server. If you are a host, room service or food runner you are pretty well making minimum wage as tips aren’t really a great percentage and tips are also handed to kitchen staff. Kitchen staff are friendly enough but usually end up having to do more work than necessary as they often ask you to do things that they should be doing. If you like to clean then this is a good place to work at since you are always cleaning everyday you are to take down and wipe the buffet, clean chaffers, sweep, mop and vacuum the restaurant, polish cutlery, make settings for next day and throughout the shift, restock plates, cups etc. Complete side duties. If it is dead you are cut within a few hours of working. If you are a part time or casual worker they will schedule you as many hours as they need depending on how busy the hotel is. If it is quiet you get little to no shifts so you can never rely each week as to how many shifts you will get. However, you are cross trained to do banquets, host, cashier, room service and if you applied for server then that as well. So they will place you wherever they need you. Some days they will won’t pay attention to the schedule and schedule you in banquets until 11pm then schedule you at 6am the next day so the banquet supervisor then has to lose a person for a few hours due to labour laws. Banquets is another ordeal as you meet to set up the banquet rooms or meeting rooms, clean up the dishes, stack chairs or move more chairs depending on the reservation, move tables, take dishes to kitchen, tear down the buffet, reset the buffet for next day, vacuum each meeting room banquet halls after they have been used sometimes you are vacuuming the large banquet hall, smaller banquet hall and some meeting rooms along with moving tables and chairs around and resetting the tables. You also need to polish cutlery and do roll ups for the next reservation or next seating. All that for $19/hr. So if you like to vacuum then banquets is a good place for you to work at and requires little supervision. Although at times you will have a co worker tell you to do something, then the supervisor will want you to do something entirely different, then the manager will want you to do something else which leads to lack of communication and organization. Food no longer included, but you are forced to take a break after a 5hrs shift if you aren’t cut by then. So we have to sneak food since work starts at 6:30 am and ends about 1pm sometimes sooner. No benefits for part time or casual workers compensation is minimum wage plus what little tips you make are yours.

                  1. 4.0
                    Jul 5, 2023
                    Valet/Bellman
                    Former Employee, more than 1 year
                    Calgary, AB
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good team, decent pay, good benefits

                    Cons

                    Can be very busy at times

                    1. 5.0
                      Jun 14, 2023
                      Server
                      Former Employee, more than 3 years
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      works well with schedule good team and management

                      Cons

                      most of th time early morning or late evenings

                      1. 2.0
                        Nov 9, 2022
                        Guest Service Agent
                        Former Employee, more than 1 year
                        Calgary, AB
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Discounts are great at Sheraton Suites Calgary Eau Claire. The company is owned by a same group as Fairmont hotels. You get to enjoy both Marriott and Accor hotels.

                        Cons

                        Main con would be how the managers treat their employees: The executive managers seem very fake. They have no interest in who you are, or how hard you are working. You just feel like a number to them. They try to motivate their employees, but it seems very forced. They run hospitality business, yet they don’t know how to stay connected with their staff. The corporate hierarchical level is at a dangerous level.

                      Viewing 1 - 10 of 1,651 Reviews
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                      Sheraton Reviews FAQs

                      Sheraton has an overall rating of 3.9 out of 5, based on over 2,122 reviews left anonymously by employees. 67% of employees would recommend working at Sheraton to a friend and 60% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Sheraton employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Sheraton. This rating has improved by 3% over the last 12 months.

                      67% of Sheraton employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sheraton 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.7 for career opportunities.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Research Assistant

                      ☀️ Friendly reminder you’re not alone ☀️ Just thought I’d cheer all of us on. Please don’t be discouraged. Yea it’s daunting and we got some crazy ghosting going on, but we’ll beat whatever system this has become. We’ll get that good job. We’ve worked so hard to get here. And hey maybe for some of you this is a sign to start your own company, create jobs for others! No? Don’t think you’re cut out for that? Lol who knows? Ah well, job hunter or future founder please don’t stop, we’re almost there ❤️

                      1
                      0 Comments

                      Senior Product Manager

                      Have a product analytics case interview coming up with StubHub. Seems to revolve around data on an AB test with conversion and bounce rates. Can anyone shed light on this interview? Also, for folks who’ve worked at StubHub, how do you like it? Do you recommend it?

                      1
                      0 Comments

                      Administration

                      Hi do anyone work for the Mayo Clinic if so is it difficult to obtain a position here? And can you provide any interview tips?

                      5
                      0 Comments

                      Glassdoor has 2,122 Sheraton reviews submitted anonymously by Sheraton employees. Read employee reviews and ratings on Glassdoor to decide if Sheraton is right for you.