Shaw Communications Reviews | Glassdoor.ca

Shaw Communications Reviews

Updated 12 July, 2018
866 reviews

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3.4
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
368 Ratings

866 Employee Reviews

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Pros
  • "good employees -work life balance - tons of opportunity" (in 34 reviews)

  • "Great benefits even for part time employees" (in 82 reviews)

Cons
  • "Some departments lack work/life balance" (in 25 reviews)

  • "Call center mentality -- highschool esque/can be drama filled" (in 20 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Representative in Vancouver, BC
    Current Employee - Customer Loyalty Representative in Vancouver, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, great employee stock plan

    Cons

    Shift work, repetitive tasks, often pointless company directions for tasks


  2. "Telecommunications Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people, good money. Really nice office to work from, good training.

    Cons

    Repetitive work, but you know what you signed up for.

  3. "Administrative Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time (More than 8 years)

    Pros

    Cheap cable/internet/phone services, good benefits.

    Cons

    Management is useless, working hard gets you no where, politics play a huge part of who gets to move up. Shaw only cares about the stock holders, employees are easy to replace. High pressure to sell on all customer fronts, even tech support...hey, i
    I know your product is no working and you are really angry but how about we add another product to your bill?? Oh, ya, the broke product will be fixed sometime in the future....
    Also, Shaw doesn't follow to culture they promote...hypocrites.

    Advice to Management

    Be human! Be human! Be human!! Have some empathy!! Quit being jerks.


  4. "Shaw Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Change Manager in Calgary, AB
    Current Employee - Change Manager in Calgary, AB
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Shaw Communications full-time (More than 5 years)

    Pros

    Great work life balance, really good for families

    Cons

    Their Vision for the company always changes


  5. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Shaw Communications part-time

    Pros

    Very chill environment and music

    Cons

    Management only cares about sales

    Advice to Management

    Protect your good employes and follow rules


  6. "Business Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent Hours
    Good bonus
    get to learn a lot about the new technologies

    Cons

    Corporate does not know what kind of goals they have set up for the future
    it is hard to move onto another position because of removal of roles every few months

    Advice to Management

    Need a better 5-year plan and stick to it.


  7. "got trapped by the money"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Shaw Communications full-time

    Pros

    good pay. great benefits. some good co-workers

    Cons

    some co-workers will stab you in the back to keep in good with the supervisors. supervisors don't care what you have to say.

  8. "Worked in Multiple Departments in Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSR in Winnipeg, MB
    Former Employee - TSR in Winnipeg, MB
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Shaw Communications full-time (More than 5 years)

    Pros

    The salary. For a call centre job out of uni with no work experience, Shaw was a godsend. They paid you a starting salary for 31K a year. For someone with no marketable skills, this was amazing.

    The benefits are fantastic, and everything very corporate structured, so you don't get taken advantage of. I've worked for multiple companies in Winnipeg, and have had wonderful experiences at Shaw compared to the others.

    Shaw gave me marketable skills, so when my 6 years was up, I was able to get a good job elsewhere.

    Cons

    The hours as a TSR is awful. This made it very difficult to keep a work-life balance. Since it's a call centre, you were torn between fixing an issue, keeping the customer happy, and keeping to your stats - this made the job stressful. I'm putting "TSR" on this review (if anyone reads it), because the position I left had a very small team, and I would immediately out myself by leaving this review.

    Talking to customers is terrible and causes very real psychological issues. There's a reason why a lot of long time TSRs are bitter, angry people. It's not because of who they are, it's the job that made them that way. Talking to upset and angry people on a constant basis really does a number on you. I can imagine it's the same as being a 911 call centre agent.

    That said, have a good attitude and be over-the-top friendly with people (outgoing, positive personality). If you can keep it up for at least a year and are doing well at your job, you WILL move up. I moved up after a year on the phones, and was able to bounce around various departments at Shaw. Treat your call centre position as an entry level job at a big company.

    However, a lot of long-time employees are anger and bitter because they couldn't move up because the opportunities used to not be there. Around 2015-2016, hundreds of jobs were brought to Winnipeg from Calgary. This made it very easy to move up and get into positions where you don't speak with customers. I don't know if it's this easy anymore to be promoted.

    Nepotism and favouritism is rampant. No-one will outright say it, but when you have hundreds of people applying for a position (Tier 2 or Supervisor), how do you pick candidates? A friend who became a supervisor very quickly outright told me the manager hiring you needs to like and be friends with you, or how else can he trust you?

    The downside to this is you often see people with terrible management skills enter leadership positions. Their employees become angry because these individuals have terrible personalities, are abrasive, or don't have leadership skills (soft skills) to do their job well. You can like someone as a person, but it doesn't mean they'll make a good manager.

    Finally, a lot of supervisors were hired externally. This means people who have no idea how Shaw's products work, or even have a technical background are expected to lead and mentor Shaw employees. The issue is when a Director wants stats that aren't attainable, and the supervisor doesn't have experience to say why it won't work. They get it done.

    Advice to Management

    None. When you have to hire 600 people in a city the size of Winnipeg, you are literally scraping the bottom of the barrel. When you have poor quality candidates and have hundreds of them, you have to be very strict with your metrics and how you manage them.


  9. "Shaw loyalty care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay for amount of work

    Cons

    There is No work life balance


  10. "TSD- Field Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great benefits, great leaders, social club is nice.

    Cons

    Not all leaders are great, moving up the ladder might take you a while but if you are persistent thats great. expect big changes from time to time


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