Shaw Communications Reviews | Glassdoor.ca

Shaw Communications Reviews

Updated 23 September, 2017
692 reviews

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3.5
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
288 Ratings

692 Employee Reviews

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Pros
  • good benefits and pay structure not bad (in 75 reviews)

  • Shaw's a great place to work for work/life balance, career development and if you want to sell products that are way better than the competition (in 30 reviews)

Cons
  • It is also difficult to keep a work/life balance as it's extremely difficult to take time off and your schedule constantly changes (in 18 reviews)

  • Still suffers from typical call center complaints from customers (in 17 reviews)

More Pros and Cons

  1. "Big Business, Family Orientated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 8 years)

    Pros

    The people, the culture, the tech are all fantastic. Feels like making a difference in peoples lives from the outside in.

    Cons

    Work environment could be better outside of head office. PC's and tools can be frustrating. It's a dynamic environment, every few years, your colleagues go and new ones come in. Stability can be a concern each year.


  2. "shaw benefits good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shaw Communications full-time (More than 8 years)

    Pros

    great benefits including pension, choice of coverage and stocks

    Cons

    pay, training, pick cheapest person for jobs,

    Advice to Management

    Live your values-the staff members do but the company doesn't


  3. "Government Affairs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    Exciting place to work, always something happening.

    Cons

    There are times that getting direction can be a chore.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shaw Communications full-time

    Pros

    Shaw is improving as a company.
    Good work life balance.

    Cons

    Red tape.
    Too many cooks.


  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Victoria, BC
    Current Employee - Customer Advisor in Victoria, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (Less than a year)

    Pros

    benefits employees
    great supervisor work culture

    Cons

    call center job
    no room for advancement
    rotation schedule

    Advice to Management

    career develeopment
    disgruntled customers


  7. "Good culture, middle management suffers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications (More than 3 years)

    Pros

    Good benefits, stock shares, a strong community presence which is dwindling as they eliminate local positions. Employee benefits are good, but starting to be marginalized with cash flow issues.

    Cons

    Middle management gets shuffled around, teams are eliminated without notice, lots of restructuring lately due to Alberta losing lots of money. Needs stronger and more focused leadership.


  8. Helpful (1)

    "Good company, getting work done was hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    There was good work-life balance, and the health benefits were very good.

    Cons

    As a large company, it was very hard to get work done quickly. There were many, many levels of management.


  9. "CSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cse II in Calgary, AB
    Current Employee - Cse II in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications part-time (More than a year)

    Pros

    its a great/fun atmosphere to work in, the people are amazing. great support to achieve goals. the pay is decent and has amazing benefits. part time evening shifts and no weekends.
    base+commission.

    Cons

    distribution of campaigns not always fair.
    prices for some services are a little steep which makes it hard to sell sometimes. dealing with rejection on a daily basis which is common in any sales positon.
    high monthly target.

    Advice to Management

    be fairer with distributions of campaigns everyone should get an equal opportunity in campaigns that way everyone is happy.


  10. "Solid company with good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shaw TSR in Vancouver, BC
    Current Employee - Shaw TSR in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shaw Communications full-time (More than 5 years)

    Pros

    -Good starting pay
    -great training
    -great benefits
    -Share purchasing plan
    -Great employee culture
    -Direct management is very helpful

    Cons

    -variable hours
    -Job is fast paced with little downtime
    -Pay increases are small and only once per year
    -Direct management doesn't have enough say in performance reviews
    -Numbers are strict

    Advice to Management

    I would recommend trying to be more aware of what works and what doesn't for phone support reps. Very frequently new requirements come down the pipe that with a 10 minute chat with a few reps would have been shown to be superfluous or a waste of everyone's time, but it gets instituted anyways due to a managers (or highers) whim.


  11. "costumer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications part-time

    Pros

    great place to work, friendly team, benefits

    Cons

    no cons at all, great place to work


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