Shaw Communications Reviews | Glassdoor.ca

Shaw Communications Reviews

Updated 14 January, 2018
743 reviews

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3.6
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Approve of CEO
Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
320 Ratings

743 Employee Reviews

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Pros
  • good employees -work life balance - tons of opportunity (in 32 reviews)

  • good benefits and pay structure not bad (in 73 reviews)

Cons
  • It is also difficult to keep a work/life balance as it's extremely difficult to take time off and your schedule constantly changes (in 20 reviews)

  • Still suffers from typical call center complaints from customers (in 18 reviews)

More Pros and Cons

  1. "Awesome Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Oakville, ON
    Former Employee - Sales Manager in Oakville, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications (More than 3 years)

    Pros

    Great management and support, solid hours and great training.

    Cons

    Work-life balance can be difficult.


  2. "Accepting the Call"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Vancouver, BC
    Current Employee - Technical Support Representative in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 3 years)

    Pros

    Great management that supports and encourages advancement opportunities.
    Full medical and dental benefits.
    Good starting salary.
    Paid training.
    Great co-workers.
    Zero tolerance for harassment.

    Cons

    Supervisors are more concerned with statistics and sales opportunities than nurturing employees to work at their best.
    Constantly changing and/or adding new tools with minimal training; they expect you to learn as you go, which drags down expected average call time statistics.
    Paid sick days are provided, but they judge you for using them.

    Advice to Management

    Focus on the employees as much as the customers. Provide incentives that aren’t related to sales quotas - Not every technical support representative is comfortable upselling, especially when it doesn’t match what the customer wants.


  3. "Server Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time

    Pros

    Great benefits, great leaders and your feedback is taken seriously

    Cons

    None that I can think of.

    Advice to Management

    Keep up the great work.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 5 years)

    Pros

    Culture, dynamic, flexible, people, advancement, opportunity

    Cons

    Wages, location, number of re-orgs,


  6. "slow job growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Shaw Communications full-time (More than 8 years)

    Pros

    Somewhat relaxed environment . Management is good.

    Cons

    slow job growth
    salary is below average market


  7. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Advisor in Calgary, AB
    Former Employee - Customer Advisor in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    Awesome place and people to work with . Detailed training and excellent culture.

    Cons

    Shift job with no consideration for family time . Trying to help Aggrieved customers while going through bi-weekly appraisals can be stressful.

    Advice to Management

    Give exceptions for mothers not to work late night shifts.


  8. "Good Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Vancouver, BC
    Former Employee - Team Member in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Opportunities to advance
    Good group of people and leaders
    Ability to work from home for some departments
    Good pay and benefits

    Cons

    Regularly restructures
    Other Cons depend on what department you are in


  9. "Shaw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Architect in Calgary, AB
    Current Employee - Network Architect in Calgary, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shaw Communications full-time (More than 8 years)

    Pros

    Great benefits and employee discounts

    Cons

    Too big of an organization so they sometimes forget about the little people

    Advice to Management

    Listen to employees


  10. "Great place/environment to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB
    Current Employee - Anonymous Employee in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 5 years)

    Pros

    Opportunities to be more compensated for overtime jobs.

    Cons

    Shaw is a technology company and to stay in business re-org is always going on.


  11. "Overall a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Shaw Communications part-time

    Pros

    - Great Benefits
    - Excellent Training Program
    - Fairly decent work atmosphere

    Cons

    - Lousy HR
    - Cancelled annual xmas party

    Advice to Management

    Become more personable with your employees


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