Shaw Communications Reviews | Glassdoor.ca

Shaw Communications Reviews

Updated 10 November, 2018
921 reviews

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3.5
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
397 Ratings

921 Employee Reviews

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Pros
Cons
  • "Some departments lack work/life balance" (in 27 reviews)

  • "Tight working sched if you are in a call center" (in 20 reviews)

More Pros and Cons

  1. "Ecare rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaw Communications full-time

    Pros

    Good hours
    Fun work environment
    Good discount

    Cons

    Didnt have any cons. Maybe slightly more pay?


  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in Vancouver, BC
    Current Employee - CSE in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications part-time (More than a year)

    Pros

    Amazing environment
    No sales pressure
    Great money

    Cons

    Few things are not so well executed, for example leads.

  3. "Shaw Business to Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calgary, AB
    Former Employee - Anonymous Employee in Calgary, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shaw Communications full-time (More than a year)

    Pros

    Great Salary and work environment

    Cons

    To much red tape to get things done. Management in some departments seemed clueless.

    Advice to Management

    Continue automating and streamlining processes.


  4. Helpful (1)

    "overall a great company for someone to wants to work their way up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 3 years)

    Pros

    1- Little micromanagement. 2 - Promotion from within. 3- Good benefits. 4 - Willing to change.
    1 - As a frontline agent, you'll get periodic call coaching making sure you're aligned with your goals. That's pretty much it. Even if you screw up once in a while, as long as it's not a breach of code of business conduct, you'll just learn from your mistakes and move on. You'll can make most judgement calls.
    2 - Shaw does a pretty good job promoting within. From supervisors to VPs, they all started from the frontline positions. It gives those who have career goals and who work hard a very good opportunity to get hands-on experience within the company.
    3 - Pretty good comprehensive benefits for all full-time employees, dental, vision, massages etc.
    4 - Shaw recently has gone through the 'total business' transformation. Trying to become a more agile organization. Senior management is fully onboard and is doing a pretty good job getting all levels aligned on the company goals.

    Cons

    Not much pay increase for internal promotion. You really have to work damn hard to showcase yourself from the large pool of the talent. But from what I've heard, getting the second line support position is not much of a salary increase. (less than $3000 annually) And you can't really negotiate because a lot more people who are qualified for the position are willing to take it...

    Advice to Management

    Pretty good job already with the will to change and adapt.

    I personally don't think a simple "better pay" here is qualified as advice.


  5. "Shipper/Receiver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipper/Receiver in Mississauga, ON
    Current Employee - Shipper/Receiver in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 10 years)

    Pros

    Excellent benefits. almost 100% coverage

    Cons

    Education assistant requires approval.
    Better communication on internal hiring.

    Advice to Management

    Supportive and informative


  6. "National Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    This is the absolute best company for anybody looking to grow, learn and create a future for themselves. Loved every day and everybody that works there. The senior leaders truly care about their people.

    Cons

    The only con is that they aren't everywhere and primarily exist in Western Canada.

    Advice to Management

    Lots of love always.


  7. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winnipeg, MB
    Current Employee - Anonymous Employee in Winnipeg, MB
    Recommends
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 5 years)

    Pros

    They really take care of you. Pay is good and so is culture.

    Cons

    Intitled customers that treat you poorly when all you are trying to do is help.

  8. Helpful (1)

    "Great place until "restructuring" occurs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    Best people and benefits

    Cons

    Micro management, not trusting employees, can be "clicky"

    Advice to Management

    Trust your employees, especially your long term.


  9. "Poor Culture, No Focus and Fishing Trips"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Management
    Former Employee - Project Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time (More than 5 years)

    Pros

    Work is always changing, potential for a lot of impact in the company, corporate supports work life balance with the ability to work from home in some roles, as required.

    Cons

    Obscene amount of politics and the culture is almost unbearable. Anywhere you work will have politics but they try to mask it here by changing the company "values" every couple years when they need to "pivot" and become more "agile". More than anywhere else, what matters here is who you know.

    It's almost irrelevant what experience you have, if you know the right people then you'll get the promotion. Or alternatively, if you manage to go on a fishing trip with the President/COO, you're guaranteed a promotion. A sales person was promoted in this way to a manager of a projects team with no previous management experience, or project experience - because they went fishing.

    For the love of all that is good in this world, do not work here if you expect to work in a formal project environment. They continually morph long-proven methodologies and practices into whatever works best for them at that moment. They have changed the Project Management Framework into something that is filled with red tape, offers little to no authority to Project Managers/Coordinators, and requires scope creep to be your friend.

    Advice to Management

    Bring back SPO (Strategic Projects Office) and let them do what they were meant to do. Allow these proven practices to do the work it needs to and make Shaw adapt and change to them instead of the other way around.

    Remove the most senior leaders from the organization and fill those positions from external sources. Shaw desperately needs fresh eyes from the top down in order to truly see the positive change it so constantly thinks it's achieving.


  10. "Customer Solutions Expert (Part time)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Expert in East Kelowna, BC
    Current Employee - Customer Solutions Expert in East Kelowna, BC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Shaw Communications part-time (Less than a year)

    Pros

    -Great training program
    -Really easy you into the role

    Cons

    -The promotions fluctuate throughout the seasons, which drastically affect your earning potential.


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