SeniorBridge Reviews | Glassdoor.ca

SeniorBridge Reviews

Updated 25 Feb 2019

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Found 36 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
71%
Approve of CEO
SeniorBridge CEO Eric C. Rackow (no image)
Eric C. Rackow
12 Ratings
  1. "Senior Bridge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    LPN- Private Duty in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SeniorBridge

    Pros

    Good salary, great as a second jpb

    Cons

    Lack of work. No respect for employees

    Advice to Management

    They need to treat their employees better

    SeniorBridge2019-02-25
  2. Helpful (1)

    "Horrible place to work. Unsupportive corporate office."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SeniorBridge full-time for more than 8 years

    Pros

    The people at the branch level are great. Most really believe in providing their clients with the best care and work hard to keep their clients happy and safe at home.

    Cons

    The corporate office in NY is terrible. The people in positions of power do not know how to manage or treat people. They speak to those associates they supervise with a disrespectful and snide tone of voice. I have also heard corporate management talk about associates behind their back. Just awful and unprofessional! This is behavior you would expect from a click of girls in high school not women in business. The... atmosphere in the NY office is tense due to some very nasty people in positions of power. If you ask a question or express a difference of opinion you are immediately shot down and then they wonder why no one asks questions on company wide calls. Upper management does not understand that as a private pay healthcare business consumers have a choice. The company makes no effort to market to the consumer - the end user of our services - while SeniorBridge competitors are successfully marketing to consumers and driving revenue on Cable, TV and in print. They have tried to make SeniorBridge a medical services company. It is arrogant to think that you don't need to market to the consumer to build the business and increase revenue. The company constantly changes their focus in effort to increase business. There is no real planning or strategic thought. Revenue continues to drop in virtually every branch. Seniorbridge is an example of what happens when a physician and nurses run a company. This is not a good formula for a successful consumer service business! The only growth in the company has really been by acquisition and even then the revenue level is often not maintained due to upper management's approach to sales and marketing. Most of the people who had grown their businesses and are acquired by SeniorBridge eventually leave after being acquired due to the attitude of corporate “leadership”. Most acquisition branches drop in revenue due to SeniorBridge leaders not listening to the people who grew those branches in the markets they service. There is also no respect for personal time. You will be expected to work 24 hours a day 7 days a week. Seniorbridge corporate has a very rigid philosophy about staff management. There is a lot of micro-management going on. This is in contrast to parent company Humana's philosophy about how to keep associates engaged. There are many unhappy and frustrated employees at SeniorBridge. They go through sales people – called Business Executives – at SeniorBridge like water. There is no security if you are in sales at SeniorBridge. If sales drop (and in this business there are always ups and downs, not to mention constant changes to referral source contacts) the sales people are given Performance Improvement Plans as a precursor to terminating them. Make no mistake; if you are given a PIP this is just a paper trail to terminate you. If you are considering working for SeniorBridge you better think twice unless you like to be treated poorly by management that does not have a clue how to run a business in which case SeniorBridge is the place for you.

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    Advice to Management

    I would advise Humana management to look at the MANY complaints made to Associate Relations regarding SeniorBridge leadership. Where there is smoke there is fire. Humana needs to take a look at SeniorBridge upper management and clean house in the NY corporate office

    SeniorBridge2019-01-28
  3. "caregiver"

    StarStarStarStarStar
    Former Employee - Caregiver in Scottsdale, AZ

    I worked at SeniorBridge part-time for more than a year

    Pros

    They provide training to prepare new caregivers to meet and exceed the elderly.

    Cons

    They expect you to drive one hour distances from your home to meet their clients. Hard to make a decent living when most shifts are only 4 hours.

    Advice to Management

    Be more discerning in accepting cases where the client would be better served in a care facility, rather than remaining in their home. Don't be afraid to turn down a client whom you suspect could become dangerous, and injure a caregiver.

    SeniorBridge2018-10-13
  4. Helpful (1)

    "Business Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at SeniorBridge full-time for less than a year

    Pros

    The support and communication from co-workers and upper management is amazing. SeniorBridge/Humana at Home prides itself in cultivating each employees strengths, and encourages and supports goals both personal and professional. I've worked in Senior Care for 25 years and haven't seen the dedication from management helping employees to be productive AND happy. It seems like a simple algorithm but I haven't... experienced too many companies that have used it. The company sends out daily positive messages anywhere from employees volunteering success stories, helping states during weather related disasters to the vision of the company. I feel very lucky to be employed here.

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    Cons

    It's a large company and sometimes getting information from human resources takes several days.

    Advice to Management

    Keep being the leader in employee satisfaction and health care!

    SeniorBridge2018-02-11
  5. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Account Executive 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SeniorBridge full-time for more than 3 years

    Pros

    The value that this company has for the employees is unmatched. Great structure, great team, great core values.

    Cons

    Culture of office should be more client-centered.

    Advice to Management

    Increase focus on client-centered service.

    SeniorBridge2018-02-02
  6. Helpful (1)

    "Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Recommends
    Approves of CEO

    I have been working at SeniorBridge full-time for more than a year

    Pros

    Competitive salary, supportive and encouraging management and upper management

    Cons

    long hours, weekends, Insurance is expensive

    SeniorBridge2018-02-01
  7. "Clinical care leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SeniorBridge full-time

    Pros

    Great company with great culture

    Cons

    Not so great direct manager

    Advice to Management

    Listen to complaints concerning mngt

    SeniorBridge2018-01-18
  8. Helpful (1)

    "Good Service for the elderly"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 

    I worked at SeniorBridge full-time

    Pros

    The organization is focused on helping the elderly to remain safe and maintain a good standard of life at home.

    Cons

    Managers need to work on better communication with associate.

    SeniorBridge2017-10-16
  9. Helpful (1)

    "Save yourself!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SeniorBridge full-time

    Pros

    nothing positive about this place

    Cons

    they could not get their act together on anything

    Advice to Management

    Get a clue!

    SeniorBridge2017-10-30
  10. Helpful (1)

    "Would rather forget"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SeniorBridge

    Pros

    Great sales pitch to lure you in

    Cons

    The biggest con is your start date! Service is to expensive, depending on your region, SB can be as much as $5-6 more expensive per hour, with a 20 hour minimum every week, you're talking over $400 a month. While your clown manager has unfounded expectations for areas that have never produced. They are constantly recruiting CNA/HHAs for positions that don't exist. You are unsupported in an environment where you... feel you are scamming people, while the games of CYA and interoffice politics are the real business. Branch office is a sewing circle and they waste all day doing nothing, absolutely 0.

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    Advice to Management

    Stop lying!

    SeniorBridge2017-10-06
Found 36 reviews