Pros
Contract with US Customs and Border Protection,
Cons
Terrible management, Management has favorites, treats skilled employees terribly, no room for growth in the company, Pay could be better, benefits can be better as well, Management looks for 150% while paying for only 60% of it. When I began this job I was expecting at least 20-50% hands on, this job is not hands on what so ever. This job is a call center. Management to employee communication is very little, HR is almost always unavailable. Interview process is two phone calls, one with a HR Representative, the other with the Operating manager. Neither of which are very difficult. More customer service oriented than Technical. If you plan on having a great Work-Life balance, stay away from this place. This job is 24/7-365 and management may force you to change your schedule to meet business. Operating manager will offer you three shifts, but will end up placing you where you think is best, if you challenge his opinion he will listen in but will give you a "Either it's my way or the highway" With 0% compromise.
