Does Refuge pay their employees well?

According to anonymously submitted Glassdoor reviews, Refuge employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Refuge . This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Refuge ?

44% of Refuge employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Refuge 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Refuge ?

Support Worker (13) , Manager (12) , IDVA (10) , Service Manager (9) , Outreach Worker (6) , Independent Gender based Violence Advocate (IGVA) (5) , Fundraising (4) , Head Office Staff (4) , Early Intervention Worker (3) , Front Line (3) , Independent Domestic Violence Advocate (3) , Administrative (2) , Anonymous (2) , Caseworker (2) , Deputy Service Manager (2)

What are the pros of working at Refuge according to real employee reviews?

"Colleagues are supportive and kind" ((in 19 reviews)); "Training could be good and thorough." ((in 18 reviews)); "They are really supportive and understanding and the team are amazing." ((in 14 reviews)); "Amazing opportunities to excel and innovate." ((in 7 reviews)); "Good training opportunities on a regular basis" ((in 6 reviews))

What are the cons of working at Refuge according to real employee reviews?

"Reported bullying to HR who did nothing and allowed the bullying to continue." ((in 17 reviews)); "Managers aggressive, unsupportive and bullied." ((in 15 reviews)); "Chief exec and some senior management are controlling and wont allow staff to get on with their jobs" ((in 12 reviews)); "Controlling and abusive senior management (particularly the CEO)" ((in 7 reviews)); "I would question anyone who does approve of the CEO, she is rarely seen, pays herself an outrageous salary, takes long extended trips abroad for no apparent reason, hires all of her family members and friends who have no idea what they’re doing and uses the website to advertise her personal book of which no proceeds go to the charity." ((in 7 reviews))

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Refuge

Refuge Reviews

3.0

44% would recommend to a friend

(210 total reviews)

Gemma Sherrington

80% approve of CEO

21% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.0

Culture and values

2.9

Work/Life balance

2.7

Senior management

2.6

Career opportunities

2.4

Compensation and benefits

Refuge has an employee rating of 3.0 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Refuge employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

210 reviews

4.0

May 29, 2026

Great company but typical office politics

Systems administrator

Recommend

CEO approval

Business outlook

Pros

Great company to work for

Cons

Office politics as in any company

1.0

May 27, 2026

Supportive colleagues but poor management treatment

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Nice colleagues in frontline roles

Cons

Shocking treatment of staff by management, terrible pay, long hours, horrible clients

5.0

Apr 20, 2026

Overall great experience

Idva

Recommend

CEO approval

Business outlook

Pros

I had an amazing team, really nice managers, and healthy work environment + healthy work/life balance. I learnt a lot and despite it being a really demanding role in a very busy part of London, I still look back on it very positively. I would love to work for Refuge again in the future.

Cons

Pay could definitely be better.

Viewing 1 - 3 of 210 Reviews

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Refuge Reviews

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Great company but typical office politics

Supportive colleagues but poor management treatment

Overall great experience

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