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Randox Laboratories

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Randox Laboratories Reviews

2.3

16% would recommend to a friend

(895 total reviews)
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Dr. Peter FitzGerald CBE FREng DL

22% approve of CEO

16% positive business outlook

Randox Laboratories has an employee rating of 2.3 out of 5 stars, based on 895 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Randox Laboratories employee rating is 34% below average for employers within the Pharmaceutical and biotechnology industry (3.5 stars).

Reviews by job title

895 reviews
2.0
May 18, 2020
Recommend
CEO approval
Business outlook

Pros

-The products really are great quality (when they are available) -Innovative tests and products -Opportunity to travel extensively -There are some great people, and if you have a good manager, it can make the job far more bearable -Willing to hire staff with minimal experience, so can be good for someone looking to make a career change -Good health insurance provided, with no monthly premium -They will reward performers with significant annual salary increases

Cons

-Company is generally dysfunctional and policies are antiquated -Constant back orders and product unavailability make it very difficult to maintain existing business -Dealing with supply issues takes up valuable time that could instead be used for business development -Travel policy is horrendous - all work-related travel is required to be done outside working hours, including international travel. Company requires you to travel on weekends and evenings without providing any lieu time. Food/meal allowances are restrictive. Company will often book whatever flight or hotel is cheapest, with no regard for staff preferences. -'Profit share' is poorly-defined and impossible to predict - you can never tell if you are going to receive a payment, or how much it will be, and it can take 4-5 months to be paid. This is the reason they refuse to put any details about it in writing in employment contracts, etc.. Don't count on any performance-based pay. -Vacation time is not competitive, and no sick time provided whatsoever, which is quite frankly embarassing for a healthcare company. If you're sick, you are forced to use vacation days. -Unwilling to hand over minor legacy accounts to new reps - most new reps are forced to build up their own customer base from scratch, which makes it very difficult for them to be successful. -Long lead times on new products - months or years later than originally promised. -Antiquated expenses system that takes at least a half day every month to complete -Certain managers can be very negative and demotivating -Workload and number of expected sales visits is ridiculous (20-25 visits per week), and leads to sales staff being focused more on hitting unrealistic KPIs than actually getting good quality meetings set up, performing detailed market research, locating KOLs, etc. Focus is on quantity of customer contact, not quality. -All of the above leads to constant turnover of staff - many people leave after 12-18 months

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Randox Laboratories Response
5y
Many thanks for taking the time to write this review. We appreciate all feedback, as each comment helps to make Randox a better place. Many thanks again, and we wish you all the best in your future career.
1.0
May 3, 2022
Recommend
CEO approval
Business outlook

Pros

I would be lying if I said there are any pros with Randox. Blatantly lying so I will say truthfully no pros.

Cons

This company has an incompetent coward as top Managers for food diagnostics who works from their HQ in Northern Ireland. Managers have not surprisingly only worked at Randox for their whole career and are the owner Peter's pet dogs or else they would have been fired in less than a month working at any other company. Managers have no integrity and no skills in selling and yet they boss subordinate managers to do their dirty work like mostly ordering sales reps to do this and that and fire on their cowardly behalf for no major reason at all. They also ordered millions of rapid antigen tests without consulting with his US team first and in a cocky manner thinking Americans are going to be begging Randox to buy these RATs at bloated prices when we already have many millions from other companies already in the US. I can go on about how messed up this company is but I will do you a favour. If you are thinking of working for Randox, STOP! Do not waste your time and energy in a company that bosses people from Northern Ireland. As importantly they do not listen to their sales reps intelligence or input from the US or globally. They think their patented products are the best thing in the world and one size fits all solution. In reality, they do not make any attempts to understand or respect the rest of the worlds cultures and how they order products and what is important to them. From day one, they train you to sell their products for your country without asking you questions about what is important to your customers. This company is a joke. Be careful...you'll thank me later.

1.0
Sep 17, 2024

Awful

Recommend
CEO approval
Business outlook

Pros

Good work-life balance, depending on the team

Cons

Awful upper management. The facilities are terribly maintained and in the middle of nowhere. There are basically zero perks and the whole place is just depressing. There's very little natural light and the washrooms are disgusting. The clocking in and out of your shift thing is so annoying and stupid. Basically every team seems to be understaffed. Health and safety violations all over the place.

Viewing 1 - 3 of 895 Reviews

Glassdoor has 1,019 Randox Laboratories reviews submitted anonymously by Randox Laboratories employees. Read employee reviews and ratings on Glassdoor to decide if Randox Laboratories is right for you.