PsPrint Reviews

Updated Mar 14, 2018

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1.5
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PsPrint CEO Lee Schram (no image)
Lee Schram
7 Ratings
  1. 2.0
    Current Employee

    No room for real advancement

    Jun 15, 2013 - Customer Service Representative in Calgary, AB
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The staff is excellent and fun to work with; good entry-level experience

    Cons

    PsPrint was recently acquired by Deluxe Corp. which has implemented a lot of change within the company. The result is a push to expand quickly, however its rather sloppy and little is being done internally to support such growth. This puts a real strain on the staff. The site is a mess and frequently is down, resulting in upset customers and stressed out customer service. There has been high turnover in the past year or so, so they are constantly trying to catch up with having enough support for the call center. New features are launched without fully beta-testing and are very buggy. Again, more stress for CS. You might be able to receive a slight promotion, but once you're a CS supervisor, that is pretty much as far as you're going to go within the company.

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    4 people found this review helpful
  2. 2.0
    Former Employee, more than 1 year

    Uncontrolled growth leading to dissatisfied employees

    Dec 11, 2012 - Customer Service Supervisor in Calgary, AB
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly people, good entry level experience, good bonuses

    Cons

    Since company has been acquired by Deluxe, business has continued to significantly increase, but without an increase in workforce to accommodate. Responsibilities have also increased without increases in wages. Products and software are not properly tested before being launched putting stress on Customer Service, Prepress and Production to make up for bugs and issues. Company has become mindlessly number-driven without paying attention to the concerns of its workers.

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    4 people found this review helpful
  3. 2.0
    Former Employee, less than 1 year

    A decent place to work if you need a job for a couple of months.

    Oct 14, 2014 - Customer Service Representative in Calgary, AB
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There was always a steady workflow, decent benefits. You would be working with design files and printed goods which can be somewhat interesting. They tend to hire hardworking and fun folks.

    Cons

    The management and leadership was always a bit lacking and really should be reevaluated. The management style was very inflexible as well as their attendance policy (a juvenile points system). They constantly reviewed employees with a metrics based approach more than consistency and quality work. Employee evaluations were standardized (cut & paste - little to no effort to do the research) rather than a real evaluation. Management would determine that there were many ways to improve even when there really was not; it was just a manipulative management ploy and in reality only based on minute statistical percentages which failed to truly assess the larger picture. There was little to no room for advancement and no monetary incentives or goals to work harder during busy spells. The basic premise here is that you are handed your slightly better than minimum wage hourly rate (after three months) and then they gauge you for your time as much as possible until you burn out to find another job somewhere else - in a totalitarian manner, no questions asked. If you are ok with working on the phones you might be promoted to a lead and gain a dollar raise. Retention is fairly spotty for too many reasons to list. More importantly, this is the Bay Area. There are many better options for employment: better jobs, work environments, management and pay. Take heed before applying.

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    3 people found this review helpful
  4. 1.0
    Current Employee, more than 3 years

    Total Debacle!

    Mar 14, 2018 - Customer Service Representative in Lenexa, KS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers are great. We try to keep each other positive. Great Benefits (because you will need antidepressants and anxiety meds.

    Cons

    I feel sick every day I pull into the parking lot. Management is non-existent or has checked out and is coasting towards retirement. Management has no relationships with employees, This company could be a moneymaker if they had good management. Sweat shop atmosphere. bizarre attendance point system. you cant even go home sick if "the computer doesn't have time available" . Management has no people skills. Wont look employees in the eyes when they talk to you. If you are going to shut this department down.....lets get this ball rolling...we could all be outside working in our yards soon.

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    3 people found this review helpful
  5. 1.0
    Current Employee, more than 1 year

    Management is awful

    Nov 22, 2017 - Production Line Worker in Oakland, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing health benefits and awesome co-workers

    Cons

    Where to start? First off the management is completely out of touch with their production staff. They make decisions independently without consulting the employees whose lives they are affecting. The only way to get ahead in the company is to be the same ethnicity as the management. They constantly make you do overtime and set higher and higher goals to reach and don't care how hard they have to make you work to reach those goals. They never do anything nice for the hardworking people there ie catered lunch or bonuses. They refuse to give decent pay raises or training to qualified employees unless you are the correct ethnicity. Management is always watching you and their favorite thing to do is obsessively monitor your attendance points because they almost take joy in firing long time employees due to it. Don't bother trying to get ahead unless you speak fluent Spanish.

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    1 person found this review helpful
  6. 1.0
    Former Employee, less than 1 year

    Great Benefits, Terrible Management, High Turnover Results

    Oct 7, 2014 - Customer Service Representative in Oakland, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and benefits, great co-workers, potential for a fun and creative environment with happy employees.

    Cons

    The turnover rate says it all. The customer service department is hands down the unhappiest place I've ever worked (this is not the first call center job I've had). Mismanagement and being treated like children consistently kills morale. Reps are considered "senior reps" after lasting 6 months causing poor customer service and retention due to the constant influx of new, inexperienced employees who give faulty information and service. This could be a great place to work as the pay and benefits are excellent, but the management and company "culture" are horrendous. Stay away at all cost!

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    2 people found this review helpful
  7. 3.0
    Former Employee

    I've had worse

    Nov 13, 2014 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent hours, benefits, interesting clientele. Lots of busy work.

    Cons

    You will get paid much less than industry standard for the amount of work you will do. This job isn't for everyone.

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    4 people found this review helpful
  8. 1.0
    Former Employee, less than 1 year

    Good place

    May 26, 2016 - Production Line in Fremont, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great employees that posses a lot of talent. They are also extremely hardworking individuals who look out for each other. You can also learn a lot of skills at any position in this company. And you get a decent salary as well.

    Cons

    Every day is over time because they always set higher and higher expectations. However, there's a major oversight or burning out your employees. A lot of people are being pressured into working long hours, and looked down upon by management if they don't put in a certain amount of overtime. And if they put in too much OT then they are reprimanded.

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    2 people found this review helpful
  9. 1.0
    Former Employee

    Permission to use the bathroom?

    Dec 10, 2015 - Call Center in Oakland, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cool coworkers! The extensive training in print production for the call center proved useful in my next job, so that was nice.

    Cons

    I worked in the call center which was, and probably still is, supervised like a prison. Among other things, you needed to clock in and out with a hand scan. You've given a measly amount of PTO, but not allowed to use it if any other employee also requests time off then. The list goes on. My last straw was being told to ask permission to get up from my desk for any reason, specifically to use the bathroom. No thanks. I quit to work anywhere that would treat me like an adult.

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    4 people found this review helpful
  10. 1.0
    Current Employee, more than 3 years

    Lack of Excellence

    Mar 7, 2018 - Tier II Customer Service in Overland Park, KS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Insurance, co-workers, free ice, nice pond to look at outside.

    Cons

    Lack of management and zero leadership. Once you are out of training, you are on your own. Department moral is extremely low. Although it is a small business; it is owned by Deluxe Corporation. HR and management does not have the time to listen, change or create a positive working environment. The rules are the rules and that is final. Co-workers are amazing and is a shame no one is rewarded or praised because no one has the time to stop and notice.

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    3 people found this review helpful
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