Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 29 reviews)); "great work life balance there" ((in 8 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews)); "Friendly work environment and solid training" ((in 6 reviews)); "Leadership team has a great vision for the company and are all competent at their jobs." ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 18 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 16 reviews)); "Horrible Benefits" ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "cold calls, working remote, continuing training, cold calls" ((in 9 reviews))

What are employees saying about PrimePay redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay redundancy and their outlook for job security at PrimePay in 2026.

PrimePay Reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.5

Work/Life balance

3.1

Culture and values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

3.0

Apr 7, 2026

Nice facility and coworkers, but low support and pay

Client success specialist

Recommend

CEO approval

Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

PrimePay Response

3w

Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.

1.0

Mar 4, 2026

Lousy managment

Sales

Recommend

CEO approval

Business outlook

Pros

Close to where I live but that is about it.

Cons

Poor management, lousy pricing and a support staff that continues to make mistakes

PrimePay Response

2mo

Thank you for taking the time to share your feedback and for your 3 years with PrimePay. We’re sorry to hear that your experience did not meet expectations, particularly regarding management, pricing, and support. Your insights are important, and we take feedback like this seriously as we continue to evaluate and improve how we support our teams and serve our clients. We appreciate your contributions during your time with us and wish you the best in your future endeavors.

4.0

Feb 10, 2026

It's okay

Inside sales representative

Recommend

CEO approval

Business outlook

Pros

Great to learn skills in sales

Cons

pay is low, you don't get commissions until much later

PrimePay Response

2mo

Thank you for taking the time to share your feedback. We’re glad to hear that your experience at PrimePay helped you build valuable sales skills. We understand that compensation and commission structure are important factors, and we’re always evaluating how we can better support our team members in these areas. We appreciate your insights and wish you all the best in your future endeavors.

Viewing 1 - 3 of 355 Reviews

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Nice facility and coworkers, but low support and pay

Lousy managment

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