Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Work from home, weekends off, flexible schedule" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "Good training and a change to get ahead" ((in 38 reviews)); "The people you work with are great and friendly" ((in 37 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 9 reviews))

What are employees saying about Percepta redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta redundancy and their outlook for job security at Percepta in 2026.

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Percepta

Percepta Reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.8

Culture and values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Dec 22, 2021

Great company

Project manager

Recommend

CEO approval

Business outlook

Pros

Great people and work prior to relocation

Cons

Not much at all, people are great

Percepta Response

Thanks for the review! We love our people too! Cheers!

3.0

Oct 24, 2023

Review

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Great work culture and diversity

Cons

The benefits can be better

Percepta Response

Thank you for sharing your thoughts! We're glad to hear that you appreciate the positive work culture and diversity at Percepta. Your feedback is valuable to us as we strive to continually improve the employee experience. If you have any further suggestions or comments, please feel free to share. We value your contributions to the team!

5.0

Aug 15, 2023

Amazing work culture

Senior project manager

Recommend

CEO approval

Business outlook

Pros

We have a fantastic team that believes in supporting each other.

Cons

None that I can think of

Percepta Response

Wow, Thanks a million for the awesome review! We're thrilled to hear you're loving the Percepta work culture. It's fantastic to have you as part of our team for over 4 years now. 🙌 Keep rocking it, Senior Project Manager! Cheers to many more years of success together!

Viewing 1 - 3 of 973 Reviews

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Jobs at Percepta

Outbound Contact Specialist

Customer Relationship Service Representative

Customer Care Representative III

Customer Care Representative I Marketing

Customer Service Case Manager