OpenTable Reviews

Pros

Flexible hours A lot of events Fast paced Good colleagues

Cons

There is evident favouritism, and very little trust in upper management or HR in dealing with actual issues being reported. Some (many) managers are highly protected from their mistakes, and are maintained even when unethical behaviour or unprofessional behaviour is shown and reported. When we received the results of the engagement survey, and they were low, one of the key factors was “distrust in the fact that the company would take action on it”. Evidently, the results were right, and 6 months later, the situation remains the same. Cities outside of the US are stagnant, even though OT has been in the market for over 10 years, due to extremely little focus from upper management, and poor, micromanaging DMs.

Pros

Great company, benefits and team

Cons

None that I can think of

Pros

There's some great people working here. People who genuinely want to see you excel and grow professionally. Unfortunately, they're not the ones making the decisions.

Cons

The hourly rate is garbage for how much they expect you to do. Expect back to back calls for days before and after any holiday... which you will be working. Holidays are paid but if you're scheduled to work.. you'll be working. Their entire "review/raise" system is built to keep you at the lowest possible pay rate. They will tell you all through training "You'll never get a sup call! Everyone is nice to you!" Complete nonsense. Every call is either a customer angry about their rewards points or some restaurant angry about the software. Good luck. Also, good luck moving up.. if you're not in the right "friend group" you're not going anywhere. It's not like it matters anyway, the restaurant industry is in the toilet right now, they won't be hiring any time soon.

Pros

Positive, supportive environment: friendly management, supervisors and co-workers always willing to help, kind and patient. Relaxed, friendly working atmosphere.

Cons

The current Pandemic and subsequent fall out with mass restaurant closures sadly makes this company an uncertain employment option for long term. employment. Normally, career opportunities would be strong except for this fact. I do hope that this great company can hang in there during these trying times.

Pros

I worked with OpenTable Mumbai operations team. The Mumbai team is energetic, hardworking. But most projects and high level work was handled from SF office. The people in local team make up for the all the negatives and helped me survive here. There is freedom to work on different tools, technologies but one should be self-starter to learn. Leaders were focused on maintaining existing legacy systems. I worked on many good tech and legacy products and tried improving the tech stack.

Cons

The hard work done here is not appreciated nor recognized. The management takes the team here for granted. I was stressed with work at odd hours and support calls. The management took my late hours work for granted. Market corrections never happened although role and work kept changing. New hires were provided higher pay and better stocks for the same role. I left the org as I was not managed well, not paid well. Many other team members in the Mumbai office have the same complain, we get no appreciation, taken for granted, the compensation not worth our efforts. Many senior members and managers are with the company for 10+ years, hence they are little old school, enjoy legacy (read they have pile of stocks and nothing to do), they do not take polished decisions which is hurting the company (infra and tech stack is old and people under are not happy).