Does OneFamily pay their employees well?

According to anonymously submitted Glassdoor reviews, OneFamily employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at OneFamily. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at OneFamily?

50% of OneFamily employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneFamily 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at OneFamily?

Customer Service Representative (15) , Telemarketer (6) , Customer Service (4) , Manager (4) , Sales Representative (4) , Customer Service Representative (CSR) (3) , Outbound Sales Representative (3) , Administrative Assistant (2) , Administrator (2) , C S R (2) , Customer Service Specialist (2) , Marketing (2) , Outbound Sales (2) , Sales (2) , Sales Consultant (2)

What are the pros of working at OneFamily according to real employee reviews?

"Nice people throughout the company" ((in 22 reviews)); "Friendly teams" ((in 6 reviews)); "Good bonuses and frequent raises whilst I was there." ((in 5 reviews)); "Good benefits" ((in 4 reviews)); "Great offices right in the centre of Brighton" ((in 3 reviews))

What are the cons of working at OneFamily according to real employee reviews?

"bad management, old" ((in 18 reviews)); "Pay could be better but a decent customer services role" ((in 6 reviews)); "Low salary compared to London." ((in 6 reviews)); "The middle management is a shambles and purely nepotism, if you’re a managers mate, spouse or family member then you’ll be alright but otherwise you may aswell be gum on their shoe." ((in 4 reviews)); "some managers arrogant attitudes." ((in 4 reviews))

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OneFamily

OneFamily Reviews

3.3

50% would recommend to a friend

(126 total reviews)

44% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.3

Work/Life balance

3.2

Compensation and benefits

3.1

Culture and values

2.7

Senior management

2.7

Career opportunities

OneFamily has an employee rating of 3.3 out of 5 stars, based on 126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OneFamily employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

126 reviews

3.0

Jun 18, 2026

Nice office and good people, but pay is low

Marketing manager

Recommend

CEO approval

Business outlook

Pros

Nice office and good people,

Cons

Pay is low and company lacked strong leadership,

4.0

Feb 27, 2026

Overall Decent place to work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Comfortable enivronment with decent pace but not overwhelming

Cons

Upper management can be slow to make decisions

4.0

Jan 30, 2026

Great colleagues

Telemarketer

Recommend

CEO approval

Business outlook

Pros

The people I worked with made the office, that’s what kept me there so long

Cons

Split shift and the data wasn’t great

Viewing 1 - 3 of 126 Reviews

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