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Thank you for sharing your feedback regarding your experience as an Intake Specialist. We hear your concerns regarding performance metrics, the operational environment, and our marketing investments, and we apologize for the frustration you felt during your time with us. To provide context, our Intake Specialists serve as the crucial first impression for everyone reaching out to our organization, a vital role that we encourage our team to take immense pride in. Because connecting people to effective care is central to our mission, our Intake Managers collaborate closely with Specialists to provide coaching and development plans that support them in meeting their outreach goals. Furthermore, our public advocacy campaigns with figures like Howie Mandel are a deliberate strategy to raise awareness and reduce the stigma surrounding OCD, which directly drives the growth that allows us to secure broad insurance coverage. This network expansion actually makes our specialized care significantly more affordable, accessible, and convenient than the private practice status quo.
To ensure our teams feel supported, we are sharing your review with our Intake Leadership team to continuously refine our coaching methods so that our performance targets are paired with meaningful, collaborative development.
