Moneris Reviews

Pros

Moneris provides a great collaborative working Environment while giving ample opportunities to perform and shine. I have a great Boss who also interviewed me , he understands his team well and is a great support.

Cons

Just a bit of traditional approach sometimes like work in office rather than work from home but its not something very difficult.If your Manager understands your requirement , there are no issues.

Pros

good company good benefits good culture good facilities

Cons

poor management bad leadership No career advancement

Advice to Management

Be realistic

Pros

good atmosphere with some colleagues. good company to learn but you need to learn fast if not you are lost and the majority are lost because they dont explain well and let you practice more.

Cons

No career advancement Very poor management in some departments. Some supervisors think that they own the place, taking break time for one hour to smoke a cigaret and when you are late for 15 min, they will report you to the manager like we are in a school not a business company bad leadership by managers and supervisors No career advancement. no good pay favoritism people dont mind their business they want... to know all of your life and if u dont want to reveal you private life then you are not sociable you want to adress issues with executives but they will never respond even if they have to but if another executive contact them then they will respond. It shows that you are ranking employees.

Advice to Management

listen to your employees instead of seeing us as numbers.You are not focused on the real issues and dont do favoritism for your managers and supervisors, you need to let people innovate and have new ideas for real, not saying that and you dont let them have new ideas. Big problem between departments there is no workflow. invest on a new system instead of black screen one. you are a technology business company its... not good image for you to your employees.dont invest on marketing as you do you are already on the market people know you.

Pros

Great opportunity to become involved and in charge of clientele and their needs. No limits and a nation wide recognition exists.

Cons

Don’t let the company reposition you for a “benefit” when really you just will lose the commissions you’ve already work so hard to earn. Don’t fight for the company when a customer/client misunderstands a process or isn’t qualified for an account... The company, although you are vouching for its benefit may not recognize nor accommodate your efforts for progressive advancement/a continued relationship.... Lastly, management may fail you depending on your location... I worked remote and worked hard but was often neglected or lost in a pile of communications where I found it challenging to access the support I needed for certain functions/operations in my territory. Overall, I do believe that a performance plan should be presented to those in sales before dismissal. However, in my situation I didn’t receive this handling. My dismissal was an extreme blow to my confidence and blindsiding... Don’t sign a severance without consulting a lawyer.

Pros

Easily accessible work location off the subway line.

Cons

Saw very minimal wage increases through these past years. When asked why salaries wages have been like this, reasons were insufficient and insulting. Inside the call centre, there is definitely a strange structure that they have laid out in the past several years where team leaders and managers have virtually disppeared and are supposedly working remote at home which realistically entails lack of management but... heavily costing the company's payroll. Not sure why 6 customer experience team managers are needed when they do not take any escalation calls when an irate customer is demanding a manager nor do they ever assist with the incoming calls at all. These duties and responsibilities have somehow been displaced to the "Experience Coaches" who are understaffed in the first place. They have tried to resolve this by recruiting regular customer experience agents by giving them some dubious Experience Coach job titles with no pay to take on escalations and other managerial supportive tasks. What does really does is, it minimizes actual agents off the queues to take calls which further causes more wait times and high volumes just to accomodate the "Team Leaders" in not doing any work. In other call centres that I have worked in the past, the managers would at least be joining the rest of the staff in taking calls. This is just wasting company money as the concept of "team leader" is not even required as we are already understaffed as a call centre, and all other parameters are tracked with technology with respect to who is online taking calls or who is on the phone. Upper management needs to downsize on these team leaders and are better off putting the money towards recruitment of actual people doing work or other technical resources to work with. Many employees from the inside are planning to quit soon or looking elsewhere. Simply a dead end path with no real significant wage increase

Advice to Management

Rethink of your priorities. Apply money where money can generate value and work.

Pros

good culture, everyone is pretty nice

Cons

hard to move up the ranks

Pros

Excellent work life balance Reasonably good salary Flexible work policy including work from home

Cons

Bad culture. Lot of hiring and dismissals based on personal rather than professional qualifications

Pros

* Friendly Work Environment * Supervisors and Managers are very easy to reach out and very approachable. * Decent kitchen setupand safe workplace. * Treats during Stampede and other Holidays * Diverse Culture

Cons

Salary offer is lower than the average salary for this position. Expect for additional tasks prior to the tasks being discussed in the hiring process.