MaxContact Reviews

4.5

94% would recommend to a friend

(50 total reviews)

Ben Booth

94% approve of CEO

93% positive business outlook

MaxContact has an employee rating of 4.5 out of 5 stars, based on 50 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The MaxContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

50 reviews
4.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Everyone putting the client first makes it alot easier to deliver to their requirements. Great supportive teams who are always happy to assist. Monthly events and encouraged socialisation across teams The new offices are great and the free coffee from the coffee shop is top tier.

Cons

it can be very fast paced with meet the needs of the clients, Its still a growing business which means at times wearing many hats for the role.

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great support with a lot of product knowledge, and the teams are always happy to help. Remote working (2 days in the office) and events each month when in the office to encourage socialising. Great location just off Deansgate in Manchester. Some nice perks like life insurance, free coffee vouchers and a great gym on-site. Great opportunity to work with AI products.

Cons

Workloads can fluctuate and can become high at times. There are new products being introduced, and processes can sometimes be unclear until teams become more familiar with them.

3.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

The biggest pros of this job were my team who were absolutely lovely and who I had a great relationship with. The support team is really genuine and will always lend a helping hand if anyone needs it. I also gained a lot of experience and new knowledge and skills here. The customers are also nice and while inpatient customers are common, downright rude or disrespectful interactions with customers are rare here.

Cons

Management is awful. They don't listen to the "lower down" employees and treat you like a nuisance and inconvenience for raising valid issues. If you're someone who speaks up for yourself definitely don't work here because your concerns will fall on deaf ears. There is also somewhat of a fear culture here i.e. everyone is happy to complain to each other but if anyone raises issues in a formal setting then it's total silence and nobody will back you up. The pay is also abysmal, minimum wage for a B2B SaaS support job is quite frankly humiliating and disrespectful. The support team here is the scapegoat for all the company's other issues and are treated like crap even though there wouldn't even be a company to make money or pay anyone's wages without support.

avatar
MaxContact Response
1mo
Thank you for taking the time to leave this review. It's clear you care about the team and the work - and it means a lot to read that your colleagues made such a positive impression during your time here. Your feedback is invaluable and we're always working to improve the experience for our people across the business. We've introduced a number of initiatives over the last number of months to make sure every voice is heard - including our Commitment Code, performance building programmes, regular engagement surveys, and skip-level conversations. We actively encourage people to raise ideas and suggestions, and we're committed to making that feel safe and worthwhile at every level. We also review our compensation regularly and are committed to ensuring it's competitive - it's something we take seriously as we continue to grow, and we always welcome conversations around pay and benefits. If you're open to sharing more, please reach out directly to hannah.holmes@maxcontact.com - we want to make sure the right conversations are happening in the right places.
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Glassdoor has 51 MaxContact reviews submitted anonymously by MaxContact employees. Read employee reviews and ratings on Glassdoor to decide if MaxContact is right for you.