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      Matrix Absence Management

      Part of Tokio Marine America

      Engaged employer

      Matrix Absence Management Reviews

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      2.9

      38% would recommend to a friend

      (240 total reviews)

      Mark Marsters

      34% approve of CEO

      38% positive business outlook

      Ratings by category

      3.2

      Diversity and inclusion

      2.9

      Culture and values

      2.9

      Compensation and benefits

      2.8

      Work/Life balance

      2.8

      Career opportunities

      2.6

      Senior management

      Matrix Absence Management has an employee rating of 2.9 out of 5 stars, based on 240 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Matrix Absence Management employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      240 reviews
      5.0
      Jun 2, 2022

      Overall pretty good

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Generous PTO, competitive salary, great co-workers, work/life balance

      Cons

      Outdated systems, poor management communication

      5.0
      Aug 14, 2019

      I love my job and my coworkers

      Assistant vice president, claims
      Recommend
      CEO approval
      Business outlook

      Pros

      Matrix is a great place to work - great people, fun activities (half day for a private movie theater showing, raffles, contests, free lunches, etc), great benefits (gym reimbursement and a 4% 401k match) , awesome job security, fantastic growth potential (I started as an examiner less than 10 years ago), great work-life balance (I have never worked nights, weekends, or holidays in any of my many roles here), and management teams that genuinely care about their employees and do their best to empower the front-line employees to decide what our processes look like.

      Cons

      None as far as I'm concerned - we do our best to gather feedback from our employees and apply it to make our offices better work environments with each passing day. No job is ever perfect, but we can always be better at everything we do & having an employer that is always considering ways to improve the experience of their employees is an awesome thing. Remember that even the companies that are ranked annually in the "top 10 places to work" still have negative reviews from disgruntled former employees on this and other review sites - take them with a grain of salt! There's a reason the average examiner tenure in NY is over 7 years.

      avatar
      Matrix Absence Management Response
      6y
      Thank you for the review! I agree - let's keep all of the positive things happening at Matrix right now going for many years to come!
      1.0
      Sep 22, 2014

      Horrible Company to work for.

      Integrated claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      ZERO! Nothing good to say about this company. Their training is extremely lacking in all areas. Even the trainers don't know what their doing. The two supervisors I had were completely unqualified to do their jobs. Spent their time on personal phone calls and shifting different client files to overworked employees. VERY HIGH TUNROVER. If your really good friends with the Supervisor you won't have any issues.

      Cons

      No one takes anytime off and they end up coming in on the weekends to stay current. A lot of the employees are out on FMLA due to the high stress and completely demanding job requirements. The Supervisors make fun of the clients and when faced with a difficult client will look them up on face book to find out where they live and any other personal information on them. Very Unprofessional. I would not recommend this horrible company to anyone! I was asked to come in on a weekend to assist in converting files from paper to electronic files and was supposed to get comp time which never happened since the Supervisor was too busy planning her wedding.

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      ReviewsMatrix Absence Management reviews

      Glassdoor has 243 Matrix Absence Management reviews submitted anonymously by Matrix Absence Management employees. Read employee reviews and ratings on Glassdoor to decide if Matrix Absence Management is right for you.