MATCHES Reviews

3.1

33% would recommend to a friend

(384 total reviews)

Nick Beighton

53% approve of CEO

23% positive business outlook

MATCHES has an employee rating of 3.1 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MATCHES employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

384 reviews
1.0
May 7, 2023
Recommend
CEO approval
Business outlook

Pros

Work from home Staff discount

Cons

Company feels like a headless chicken Morale is low, everyone is miserable

avatar
MATCHES Response
3y
We are very sorry to hear about your experience during your time with us. We appreciate you taking the time to share your feedback even though you are no longer in the business. We are incredibly committed to providing a positive work environment for all employees to thrive. Your feedback will be passed on to the relevant team and support us as we continuously work to improve Life at Matches for our teams. We wish you all the best for a successful future.
3.0
Jul 16, 2021

merchandiser review

Recommend
CEO approval
Business outlook

Pros

very chill you make your own schedule

Cons

too much travelling for a student

avatar
MATCHES Response
4y
Hello, Thank you for taking the time to leave a review. It's helpful to understand a bit about your time working with us. We are doing our utmost to ensure we communicate any feedback internally and are consistently using this to to ensure we continue to improve. Thanks,
1.0
Jan 31, 2018

AVOID

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Staff Discount Offices at The Shard Monthly Drinks

Cons

On the surface ‪Matchesfashion.com‬ has a lot of potential. An exciting fashion company, young workforce, a worldwide customer base, massive year-on-year growth, boasting to be a “tech company” promises of career progression, competitive rewards, work-life balance, passionate people and based in The Shard. Sounds amazing right?! Let me set your expectations… Starting at Matchesfashion.com Expect your first day to start with a hunt for your new laptop and phone to find it has not yet been ordered due to the purchase order not yet being approved. Expect to spend the next week chasing it (with IT blaming Finance and Finance blaming IT), asking for access, auto signatures, printer setup, remote access etc. No formal welcome, no new starter guides, no meetings arranged with key colleagues nor any helpful tips to get you started. No formal system training and barely any documentation. You are just left to “learn on the job”. However, you will be part of a very dull and lifeless HR led induction where the guest speakers from the business presenting look and act like they have lost the will to live and are purely going through the motion of the induction rather than actually being passionate about where they work. During Your Employment Expect to be shouted at, told to stay late, get in early, and be prepared to have your ideas shot down and growth mindset challenged. You’ll be expected to make ground breaking changes to keep the company competitive but expect to do so with ageing technology and zero budget. No flexible working and no work-life balance. You will be expected to pick up the phone anytime of the day or night if someone senior within the business calls you and regardless of how late into the night you have worked you will be expected to be at your desk early the next day. The whole place is completely micro managed by the CEO who believes he knows the best way to run every single aspect of the business. The CEO will lead you to deliver on his ideas, argue with you if you provide different ideas or solutions, but he will hold you accountable when the decision he made was wrong. Leaving the Company No exit interview. No thank-you for your service. Expect to be dead to Matchesfashion.com the minute you resign. Summary A real shame to see such an exciting company falling apart due to the way they manage and treat their staff. The company thrives on treating people badly and senior leaders really believe bullying their staff is the only way to succeed. Champagne lifestyle on a lemonade budget and run by bullies.

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MATCHES Response
8y
We are sorry you didn’t enjoy your time at MATCHESFASHION.com. We recognize that we might not have been perfect in the past but we are changing. We are putting a large amount of investment into our people. We have recently implemented a comprehensive training programme throughout the company included a dedicated Manager training programme. We are committed to stamping out bad practice. We are introducing flexible working initiatives and overhauling our benefits programme. We hope that you might look at MATCHESFASHION.COM again in the future.
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Glassdoor has 440 MATCHES reviews submitted anonymously by MATCHES employees. Read employee reviews and ratings on Glassdoor to decide if MATCHES is right for you.