Pros
New leadership is best leadership in years, providing renewed focus on core competency with real actions being taking and results being seen. More transparency than ever. Confidence inspiring. This is the leadership LP needed 3 years ago.
Cons
many people and process reorgs have made it difficult to focus on customers Strong employees laid off or leaving by choice Product loosing ground to competitors, many fast followers to LivePerson have now met or exceeded the current product capabilities. Saturated conversational AI market Stock on track to be delisted, check SEC filings Culture suffers due to many people changes, hard to build internal relationships when people are leaving so often Many feel leadership does not have enough time to really turn this company around, but still hopeful. Some of the old guard that got LP into its current mess are still here and influencing path forward
