Kool Smiles Reviews | Glassdoor.ca

Kool Smiles Reviews

Updated 26 October, 2018
258 reviews

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3.5
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Recommend to a friend
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Dr. Dale Mayfield & Dr. David Vieth
97 Ratings

Employee Reviews

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Pros
  • "Is a job that let you help others, interacting with different cultures, love working with kids" (in 6 reviews)

  • "Competitive compensation and great benefits" (in 7 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "It is an o.k. place to work at if looking to go to school while working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gary, IN (US)
    Current Employee - Anonymous Employee in Gary, IN (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kool Smiles full-time (More than 3 years)

    Pros

    Fast paced, opportunity to work with children if that is your passion, give back to community

    Cons

    Vast disconnect between management, corporate and the little guys. The call center is a definite hindrance to those of us who work in the actual office. Let the p.c.'s do the scheduling, designate a person to do just phones. You will get lots of correctly scheduled appointments and they can make cold calls when and if slow. (which is hardly ever in our office)

    Advice to Management

    Act as if you care for the staff's needs.


  2. "Not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Assistant in Doraville, GA (US)
    Former Employee - Dental Assistant in Doraville, GA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kool Smiles full-time (More than 3 years)

    Pros

    Gain experience, opportunity to cross train

    Cons

    Back breaking work. Hectic schedule.

    Advice to Management

    Do better.

  3. "Dental Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kool Smiles full-time

    Pros

    Benefits and coworkers that’s it

    Cons

    Not sure . Still thinking


  4. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Houston, TX (US)
    Former Employee - Office Manager in Houston, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kool Smiles full-time (More than 3 years)

    Pros

    Bonus Potential, Working with a great team

    Cons

    Unrealistic expectations and metrics, the business runs chaotic, extreme overbooking limits quality

    Advice to Management

    Restructure from the ground up


  5. "Fun working with children"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Dentist in San Antonio, TX (US)
    Former Employee - Associate Dentist in San Antonio, TX (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kool Smiles (More than 3 years)

    Pros

    Helping the underserved community
    Great experience with pediatric dentistry

    Cons

    They need to get more qualified than assistants

    Advice to Management

    South Carolina needs to be managed as well as Texas. The Texas clinic’s are more organized with better supplies


  6. "Dental Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kool Smiles full-time (More than 3 years)

    Pros

    I loved the team work at Kool Smiles and how we supported eachother but at the same time had accountability. Opportunity for growth as well.

    Cons

    Scheduling from the call center would become a problem due to not scheduling considerately.


  7. "kool smiles"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kool Smiles part-time

    Pros

    good environment, nice people, good hours

    Cons

    a little stressful rude patients

  8. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time

    Pros

    Great staff!!!!!!!! Love working with kids and helping people

    Cons

    Volume of patients seen per day

    Advice to Management

    Focus on quality and less on quantity.


  9. Helpful (1)

    "Payroll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Kool Smiles part-time

    Pros

    I like doing what I do

    Cons

    The way the payroll policy is set up is crap. I have never in my entire life worked for a company that mails your paycheck in the mail whenever they get ready, because of a change in your direct deposit. Every job I've had in the past would send your paycheck through UPS or FedEx, so that it could arrive at the workplace on payday. Kool Smiles does not care about people having bills and needing food. I live paycheck to paycheck, and I can't afford to wait 3 weeks for my money (an extra week from the paydate), and they have no sympathy, because they are rich. Once I find me another job I wouldn't recommend anyone work here. Plus HR have a phone number that does not work, its hard to even get in contact with someone in HR, and they do not respond to emails.

    Advice to Management

    You all should have some consideration about your employees, and understand that sometimes people have to make changes to their direct deposit, and should consider getting people their checks on the day of payday. Its not going to hurt Kool Smiles pockets to have a paycheck Fedex'd overnight. Smh!


  10. "Dental assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Kool Smiles full-time

    Pros

    Good for job experience(just getting out of school)

    Cons

    they over book too much.