Kool Smiles Reviews
Updated Oct 14, 2019
"We stand behind our core values and make decisions through our priority pledge and work to give the best service while providing quality dental care" (in 18 reviews)
"Senior leadership understand clinical issues and concerns because they are dentists themselves" (in 15 reviews)
"The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset" (in 13 reviews)
"Scheduling from the call center would become a problem due to not scheduling considerately" (in 9 reviews)
"Great!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Kool Smiles full-time for less than a year
Pros
Challenging and supportive work environment
Cons
Can’t really think of any
Kool Smiles2019-06-11"It was good"
StarStarStarStarStarNo opinion of CEOI worked at Kool Smiles
Pros
Learning opportunities and career ad
Cons
Corporate structure, black out days
Kool Smiles2019-10-14"Race issues and favoritism"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Kool Smiles full-time
Pros
Learn to work at fast pace and meet different doctors.
Cons
Low salary, different rules weekly, management lies to employees and the allow the patients to do whatever in order to get the money for treatment. Blatent racism/favoritism at the final location i worked at. They only want to pay the minimum, but expect us to run around the office like crazy. Wants us to see late and rude patients and cram patients into the schedule.
Advice to Management
Stop showing favoritism and lying to employees and treat them fairly. Stop cramming patients in the schedule and forcing staff to see late patients or rude patients.
Kool Smiles2019-07-14- Helpful (1)
"A good place to start out."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Kool Smiles full-time for less than a year
Pros
Contrary to popular belief, the care about their patient and push for quality care
Cons
Untrained assistants. And Workplace drama.
Advice to Management
Train assistants well. Investigate work place issues properly before taking sides.
Kool Smiles2019-04-27 "Get ready to work for a year of two then find a new job."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookDisapproves of CEOI worked at Kool Smiles full-time for more than a year
Pros
I loved the people I worked with. They were young, fun, and overall tried to make the office a nice place to be.
Cons
Overworked and underpaid would basically sum up my qualms with this position. High volume offices regularly missed lunch and worked late. The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset. It all came down to poor scheduling. It was not uncommon to have 10 patients scheduled an hour in hygiene and only 6 chairs with the next hour having no patients. If... they just shortened the columns then patients would be more equally distributed throughout the day.
Show MoreAdvice to Management
Fix your scheduling!! It will help you keep your staff!
Kool Smiles2019-05-03"Job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at Kool Smiles part-time for less than a year
Pros
Place you can grow
Cons
Everything they said they would do they didn’t No team work
Kool Smiles2019-04-05"My review"
StarStarStarStarStarI have been working at Kool Smiles part-time for less than a year
Pros
Good employees, flexible schedule, easy going
Cons
Same work every day, very little pay, work can get boring
Kool Smiles2019-04-04"RDA"
StarStarStarStarStarI worked at Kool Smiles full-time for more than 3 years
Pros
made life long friends i still stay in contact with
Cons
managment changed often, so did rules
Kool Smiles2019-03-01"Dental Assistant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Kool Smiles full-time for less than a year
Pros
To provide dentistry to less fortunate children.
Cons
I didn't feel a team work environment.
Kool Smiles2019-03-27"Good pay and benefits but poor employee moral"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Kool Smiles part-time for more than a year
Pros
Benefits for full time employees; at least 32 hrs/wk is considered full time. Good pay and yearly reviews are conducted to seek the chance to increase pay.
Cons
Poor employee moral because everyone is over worked. Poor employee retention. Quantity is emphasized over quality care. Always understaffed.
Advice to Management
Increase staff to lessen work load. Amount of patients expected to be seen should reflect amount of staff accordingly. Train OM and Area Business Leaders to be better leaders/supervisors.
Kool Smiles2019-03-05