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    Kool Smiles Reviews

    Updated Nov 22, 2019

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    3.4
    59%
    Recommend to a Friend
    71%
    Approve of CEO
    Kool Smiles CEO Dr. Dale Mayfield & Dr. David Vieth (no image)
    Dr. Dale Mayfield & Dr. David Vieth
    101 Ratings
    Pros

    • "We stand behind our core values and make decisions through our priority pledge and work to give the best service while providing quality dental care" (in 18 reviews)

    • "Senior leadership understand clinical issues and concerns because they are dentists themselves" (in 15 reviews)

    Cons

    • "The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset" (in 13 reviews)

    • "Scheduling from the call center would become a problem due to not scheduling considerately" (in 9 reviews)

    More Pros and Cons

    1. "Great!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Marketing Manager in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Kool Smiles full-time for less than a year

      Pros

      Challenging and supportive work environment

      Cons

      Can’t really think of any

      Kool Smiles2019-06-11

    2. "Family oriented"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Patient Care Coordinator 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time for more than 3 years

      Pros

      Always a fun moment with coworkers, busy on your feet so time goes fast, celebrations equals free food,

      Cons

      Corporate needs to work on the budget, not enough pay for all the work you do, mean patients

      Kool Smiles2019-11-22
      3. Join the Kool Smiles team
      See Our Latest Jobs

    3. "It was good"

      StarStarStarStarStar
       
      No opinion of CEO

      I worked at Kool Smiles

      Pros

      Learning opportunities and career ad

      Cons

      Corporate structure, black out days

      Kool Smiles2019-10-14

    4. "Race issues and favoritism"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Clinical Team Leader 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time

      Pros

      Learn to work at fast pace and meet different doctors.

      Cons

      Low salary, different rules weekly, management lies to employees and the allow the patients to do whatever in order to get the money for treatment. Blatent racism/favoritism at the final location i worked at. They only want to pay the minimum, but expect us to run around the office like crazy. Wants us to see late and rude patients and cram patients into the schedule.

      Advice to Management

      Stop showing favoritism and lying to employees and treat them fairly. Stop cramming patients in the schedule and forcing staff to see late patients or rude patients.

      Kool Smiles2019-07-14
    5. Helpful (1)

      "A good place to start out."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dentist in Dallas, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time for less than a year

      Pros

      Contrary to popular belief, the care about their patient and push for quality care

      Cons

      Untrained assistants. And Workplace drama.

      Advice to Management

      Train assistants well. Investigate work place issues properly before taking sides.

      Kool Smiles2019-04-27

    6. "Get ready to work for a year of two then find a new job."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dental Assistant in Christiansburg, VA
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at Kool Smiles full-time for more than a year

      Pros

      I loved the people I worked with. They were young, fun, and overall tried to make the office a nice place to be.

      Cons

      Overworked and underpaid would basically sum up my qualms with this position. High volume offices regularly missed lunch and worked late. The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset. It all came down to poor scheduling. It was not uncommon to have 10 patients scheduled an hour in hygiene and only 6 chairs with the next hour having no patients. If... they just shortened the columns then patients would be more equally distributed throughout the day.

      Show More

      Advice to Management

      Fix your scheduling!! It will help you keep your staff!

      Kool Smiles2019-05-03

    7. "Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Dental Assistant in Gentilly, LA
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Kool Smiles part-time for less than a year

      Pros

      Place you can grow

      Cons

      Everything they said they would do they didn’t No team work

      Kool Smiles2019-04-05

    8. "My review"

      StarStarStarStarStar
      Current Employee - Patient Coordinator 

      I have been working at Kool Smiles part-time for less than a year

      Pros

      Good employees, flexible schedule, easy going

      Cons

      Same work every day, very little pay, work can get boring

      Kool Smiles2019-04-04

    9. "RDA"

      StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Kool Smiles full-time for more than 3 years

      Pros

      made life long friends i still stay in contact with

      Cons

      managment changed often, so did rules

      Kool Smiles2019-03-01

    10. "Dental Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dental Assistant in Evansville, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Kool Smiles full-time for less than a year

      Pros

      To provide dentistry to less fortunate children.

      Cons

      I didn't feel a team work environment.

      Kool Smiles2019-03-27
    Found 271 reviews
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