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    Kool Smiles Reviews

    Updated 5 April, 2019
    265 reviews

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    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Dr. Dale Mayfield & Dr. David Vieth
    99 Ratings

    Employee Reviews

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    Pros

    • "Is a job that let you help others, interacting with different cultures, love working with kids" (in 6 reviews)

    • "Competitive compensation and great benefits" (in 7 reviews)

    Cons

    • "Scheduling from the call center would become a problem due to not scheduling considerately" (in 9 reviews)

    • "I think we see to many patients in Hygiene" (in 7 reviews)

    More Pros and Cons

    1. "My review"

      StarStarStarStarStar
      Current Employee - Patient Coordinator
      Current Employee - Patient Coordinator

      I have been working at Kool Smiles part-time (Less than a year)

      Pros

      Good employees, flexible schedule, easy going

      Cons

      Same work every day, very little pay, work can get boring

    2. "Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Dental Assistant in Gentilly, LA (US)
      Current Employee - Dental Assistant in Gentilly, LA (US)
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Kool Smiles part-time (Less than a year)

      Pros

      Place you can grow

      Cons

      Everything they said they would do they didn’t
      No team work

      3. Join the Kool Smiles team
      See Our Latest Jobs

    3. "Good pay and benefits but poor employee moral"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Dental Hygienist
      Current Employee - Dental Hygienist
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Kool Smiles part-time (More than a year)

      Pros

      Benefits for full time employees; at least 32 hrs/wk is considered full time. Good pay and yearly reviews are conducted to seek the chance to increase pay.

      Cons

      Poor employee moral because everyone is over worked. Poor employee retention. Quantity is emphasized over quality care. Always understaffed.

      Advice to Management

      Increase staff to lessen work load. Amount of patients expected to be seen should reflect amount of staff accordingly. Train OM and Area Business Leaders to be better leaders/supervisors.

    4. "RDA"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Kool Smiles full-time (More than 3 years)

      Pros

      made life long friends i still stay in contact with

      Cons

      managment changed often, so did rules

    5. "Dental Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Dental Assistant in Evansville, IN (US)
      Former Employee - Dental Assistant in Evansville, IN (US)
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Kool Smiles full-time (Less than a year)

      Pros

      To provide dentistry to less fortunate children.

      Cons

      I didn't feel a team work environment.

    6. "Expanded Duties DA"

      StarStarStarStarStar
      Current Employee - Dental Assistant
      Current Employee - Dental Assistant
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Kool Smiles full-time (More than a year)

      Pros

      Good company for students out of school and will send you for expanded duties.

      Cons

      Pay and poor management

    7. "Compensation and Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in Richmond, VA (US)
      Current Employee - Manager in Richmond, VA (US)
      Neutral Outlook
      No opinion of CEO

      I have been working at Kool Smiles full-time (More than 5 years)

      Pros

      Helping the underserved communities. The compensation and benefits for management is competitive.

      Cons

      Hard to hire a new hourly employees because the salary is not competitive.

      Advice to Management

      none

    8. "Horrible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Patient Coordinator in Shreveport, LA (US)
      Former Employee - Patient Coordinator in Shreveport, LA (US)
      Doesn't Recommend
      Negative Outlook

      I worked at Kool Smiles part-time (Less than a year)

      Pros

      Working with the patients, and doing the job itself is awesome. It's just the evil low down people working there.

      Cons

      The staff and horrible reports on the company

      Advice to Management

      Stop being evil & showing favoritism, because those are the ones that talks about you badly. Also, you should stop trying to treat people differently, because of their special needs or just simply because they are being themselves.

    9. "Horrible place to work, low salary, bad management, staff is not fully trained & not knowledgeable in the dental field."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Patient Care Coordinator in Midwest City, OK (US)
      Former Employee - Patient Care Coordinator in Midwest City, OK (US)
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time (More than 3 years)

      Pros

      If you have no experience, this is the place to get your foot in the door, but not a place to stay.

      Cons

      Way too many to list

    10. Helpful (1)

      "It is an o.k. place to work at if looking to go to school while working"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Gary, IN (US)
      Current Employee - Anonymous Employee in Gary, IN (US)
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Kool Smiles full-time (More than 3 years)

      Pros

      Fast paced, opportunity to work with children if that is your passion, give back to community

      Cons

      Vast disconnect between management, corporate and the little guys. The call center is a definite hindrance to those of us who work in the actual office. Let the p.c.'s do the scheduling, designate a person to do just phones. You will get lots of correctly scheduled appointments and they can make cold calls when and if slow. (which is hardly ever in our office)

      Advice to Management

      Act as if you care for the staff's needs.