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    Kool Smiles Reviews

    Updated Jun 10, 2019

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    Found 268 reviews

    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    46%
    Recommend to a Friend
    63%
    Approve of CEO
    Dr. Dale Mayfield & Dr. David Vieth
    100 Ratings
    Pros

    • "We stand behind our core values and make decisions through our priority pledge and work to give the best service while providing quality dental care" (in 18 reviews)

    • "Senior leadership understand clinical issues and concerns because they are dentists themselves" (in 15 reviews)

    Cons

    • "The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset" (in 13 reviews)

    • "Scheduling from the call center would become a problem due to not scheduling considerately" (in 9 reviews)

    More Pros and Cons

    1. "Great!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Marketing Manager in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Kool Smiles full-time for less than a year

      Pros

      Challenging and supportive work environment

      Cons

      Can’t really think of any

      Kool Smiles2019-06-11

    2. "Get ready to work for a year of two then find a new job."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dental Assistant in Christiansburg, VA
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at Kool Smiles full-time for more than a year

      Pros

      I loved the people I worked with. They were young, fun, and overall tried to make the office a nice place to be.

      Cons

      Overworked and underpaid would basically sum up my qualms with this position. High volume offices regularly missed lunch and worked late. The dentists were struggling to keep up with the patient load making the wait times ridiculous and patients upset. It all came down to poor scheduling. It was not uncommon to have 10 patients scheduled an hour in hygiene and only 6 chairs with the next hour having no patients. If they...

      Show More

      Advice to Management

      Fix your scheduling!! It will help you keep your staff!

      Kool Smiles2019-05-03
      3. Join the Kool Smiles team
      See Our Latest Jobs

    3. "A good place to start out."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dentist in Dallas, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time for less than a year

      Pros

      Contrary to popular belief, the care about their patient and push for quality care

      Cons

      Untrained assistants. And Workplace drama.

      Advice to Management

      Train assistants well. Investigate work place issues properly before taking sides.

      Kool Smiles2019-04-27

    4. "My review"

      StarStarStarStarStar
        Current Employee - Patient Coordinator 

        I have been working at Kool Smiles part-time for less than a year

        Pros

        Good employees, flexible schedule, easy going

        Cons

        Same work every day, very little pay, work can get boring

        Kool Smiles2019-04-04

      • "Job"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Dental Assistant in Gentilly, LA
        Doesn't Recommend
        Neutral Outlook
        Approves of CEO

        I have been working at Kool Smiles part-time for less than a year

        Pros

        Place you can grow

        Cons

        Everything they said they would do they didn’t No team work

        Kool Smiles2019-04-05

      • "Good pay and benefits but poor employee moral"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Dental Hygienist 
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I have been working at Kool Smiles part-time for more than a year

        Pros

        Benefits for full time employees; at least 32 hrs/wk is considered full time. Good pay and yearly reviews are conducted to seek the chance to increase pay.

        Cons

        Poor employee moral because everyone is over worked. Poor employee retention. Quantity is emphasized over quality care. Always understaffed.

        Advice to Management

        Increase staff to lessen work load. Amount of patients expected to be seen should reflect amount of staff accordingly. Train OM and Area Business Leaders to be better leaders/supervisors.

        Kool Smiles2019-03-05

      • "RDA"

        StarStarStarStarStar
          Former Employee - Anonymous Employee 

          I worked at Kool Smiles full-time for more than 3 years

          Pros

          made life long friends i still stay in contact with

          Cons

          managment changed often, so did rules

          Kool Smiles2019-03-01

        • "Dental Assistant"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Dental Assistant in Evansville, IN
          Doesn't Recommend
          Negative Outlook
          Disapproves of CEO

          I worked at Kool Smiles full-time for less than a year

          Pros

          To provide dentistry to less fortunate children.

          Cons

          I didn't feel a team work environment.

          Kool Smiles2019-03-27

        • "Expanded Duties DA"

          StarStarStarStarStar
            Current Employee - Dental Assistant 
            Recommends
            Neutral Outlook
            No opinion of CEO

            I have been working at Kool Smiles full-time for more than a year

            Pros

            Good company for students out of school and will send you for expanded duties.

            Cons

            Pay and poor management

            Kool Smiles2019-02-15

          • "Compensation and Benefits"

            StarStarStarStarStar
            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Current Employee - Manager in Richmond, VA
            Neutral Outlook
            No opinion of CEO

            I have been working at Kool Smiles full-time for more than 5 years

            Pros

            Helping the underserved communities. The compensation and benefits for management is competitive.

            Cons

            Hard to hire a new hourly employees because the salary is not competitive.

            Advice to Management

            none

            Kool Smiles2019-01-17
          Found 268 reviews