Kickstarter Reviews

3.7

58% would recommend to a friend

(64 total reviews)
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Everette Taylor

82% approve of CEO

47% positive business outlook

Kickstarter has an employee rating of 3.7 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kickstarter employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

64 reviews
3.0
Jul 1, 2023

Mixed bag

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Kickstarter has a bunch of pros going for it. With only 100 employees, it's way more agile than a huge tech giant. And considering they've been around for over a decade, it's pretty mind-blowing how much impact they've had as a small company. Lots of employees really love what they do, and have strong connections to the industries they support. They even offer an awesome 4-day work week and the option to work remotely. Plus, they've built up a strong brand reputation over the years and are leading the pack in the crowdfunding world, while competitors struggle. They're also actively working on fixing neglected product features, which is a major plus. And compared to the dysfunctional leadership of the past few years, the company's priorities are finally clear.

Cons

Kickstarter has a bunch of cons, too. Despite being around for 14+ years, they still try to run some things like a startup with their 100-employee team. It's kinda deceptive how they externally position themselves as an artsy and creative company when 70% of their revenue actually comes from games and tech gadgets (you can find that publicly). I won’t make comments on their current revenue, but what do you think happens if there's a recession, especially when their business relies so heavily on board games and tech toys? Also, fraud is just an expected thing that happens on the platform. Just look at app reviews and social media comments from upset customers for proof. The new CEO is causing quite a stir (both good and bad), but it often feels like he's more interested in building his personal brand. He's constantly jetting off for public speaking gigs, panels, and interviews. My gut tells me he'll jump ship in 18 months for something bigger and better? Some other not-so-great stuff..... They have an employee union, but people don't just form unions for fun. There are regular clashes between executives and employees over low pay and lack of promotions. It's pretty obvious that there's no proper manager training program in place. Some managers are amazing, but others, not so much. Earlier this year, there were a couple rounds of layoffs, but since the company is small, they didn't get any attention in the press. And while the 4-day work week is fantastic, executives like to dangle it over employees' heads, reminding them that it can be taken away at any time. At the same time, they use it as a selling point externally for recruiting and press, making it seem like this incredible business decision for employee retention and well-being.

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Kickstarter Response
2y
Thank you for sharing your feedback with us! We’re proud of the impact we’ve made over the years with past colleagues like yourself; we would not be here today without your contributions. We also genuinely appreciate your candid feedback about your past experiences we continue to evolve to better serve the creative community and make Kickstarter a great place to work. We are also happy to share that despite the recession, Kickstarter has been able to maintain and grow revenue YOY, and continues to pace in a positive direction. We want to acknowledge we understand and are focused on the opportunities to grow our management, leadership, and business practices to reinforce a positive culture and team accountability and success. We invite you to reach out to our People team to share more detailed feedback on your experience so we can learn more about how we can improve. We can be reached at peopleteam@kickstarter.com
4.0
Jul 12, 2022

Nice people!

Recommend
CEO approval
Business outlook

Pros

People is really welcoming, good work environment.

Cons

Lack of HR department makes some basic inquires a big hassle, specially for foreign workers looking to get a PR.

1.0
Jan 26, 2018

Where is the board?

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Inspiring mission which attracts great people. Beautiful space to work. Strong benefits. Alcohol after the all hands, which helps it go down.

Cons

For years Kickstarter has had a leadership in some form of crisis or another. When Yancey took over the leadership was mostly Yancey’s friends or people who’d worked closely with him for years. Then he hired some outside people to clean it up and that caused a war. Then things calmed down but there was clearly always a Cold War with Perry. I don’t know what happened but then Perry took over again. Yancey publicly promised a CEO search and that turned out to be a lie. Now the cycle restarts with Perry’s friends at the top. It’s not that there haven’t been good leaders hired in or elevated. But they have generally been driven out or quit in a matter of months. All the while the board does nothing. It’s not clear there is any accountability for the CEOs. And for years we didn’t have proper HR leadership with the experience to navigate this. It’s all very sad.

Viewing 1 - 3 of 64 Reviews

Glassdoor has 83 Kickstarter reviews submitted anonymously by Kickstarter employees. Read employee reviews and ratings on Glassdoor to decide if Kickstarter is right for you.