JetSpring Reviews

1. No paid training 2. No paid holidays 3. Zero health benefits, (not for the live agents, who do all of the work 24 - 7). 4. Permanent part-time, (NO Full time ever), so that they can get away with paying out zero benefits, except to their executives and salespeople, etc. which I talk about below. 5. This is a multi-million dollar company, yet they pay their live agent employees AS LITTLE as they can get away with, just $11 per hour. They do not pay you when they are training you, so you lose time and $ from the get-go. 6. JetSpring can well afford to pay out decent wages, but they choose NOT to do so. Elaborating on above, JetSpring collects a minimum of $60+ on average per hour, (in commissions, contracts, etc.), per college and per university. Since they have 50+ colleges and universities, this means that on average they are bringing in over $3K per hour. You read right, this is PER HOUR. Yet they merely pay an appalling $11 an hour per live agent employee. Usually, there are 3 to 8 agents on duty in one hours time, so you do the math. They are paying $88 dollars at the most for this labor, yet they are bringing in over $3K. So, in other words, they are obviously KEEPING the vast majority of this $$ for themselves / executive salaries and profits. Disgusting. 7. **KEY - Each of these live agent employees is doing the work of 4 or more people - assigned to tens of colleges - universities at one time, during in his / her shift. You have to type and work the WHOLE time, like a machine. When you are not fast enough or make a few too many mistakes, (being that you are a human being), you can not expect them to be loyal to you and take the time and patience to work with you, so that you can improve. They obviously do not value their live agents, so these people are easily dispensable to them, and they just move on and hire the next unfortunate person. 8. After a while, I got the distinct suspicion that this a family run business, which is fine..... but they are NOT upfront about it. You get the feeling that they genuinely keep very high salaries for themselves.. [I can't name names as GlassDoor has asked me to take them out - and I did so], You will figure out exactly what I mean and who they are - when you start working there. Everyone else - the live agents, etc. are paid as little as possible, (a disgusting $11 per hour, in this economy), with zero benefits, no full-time hours, etc. 9. They micro-manage entirely too much. I got daily emails critiquing my calls and live chats. The criticism, for the most part, was fair and gracious, but I just did not appreciate being watched like a hawk, and not trusted to just do my job. I can see a once or twice a week work review and periodic critiques, etc. but this was every day. 10. Nothing was good enough for them in the end. I made different mistakes, (and never usually the same ones again), as I was still in the first stages of my job and training a bit more. I gave it my very best, and still, they were expecting me to be perfect. It was very disappointing, and honestly, I did not feel like they were willing to exert any extra patience whatsoever. I think that they were way too quick to just hire on another new person, rather than give a current live agent the reasonable time and acclimation period that it does take to get used to everything - their entire system, the flow of the calls, chats. etc. A person needs time and patience, and most will markedly improve when given the opportunity. They were NOT loyal to me at all and were just done with me - moving on to the next low valued new person. I was not only very surprised..... but quite disappointed and disheartened by the whole situation.