InMoment Reviews

2.9

43% would recommend to a friend

(439 total reviews)

Kyle Ferguson

43% approve of CEO

32% positive business outlook

InMoment has an employee rating of 2.9 out of 5 stars, based on 439 company reviews on Glassdoor which indicates that most employees have an average working experience there. The InMoment employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

439 reviews
1.0
Aug 18, 2019
Recommend
CEO approval
Business outlook

Pros

InMoment has managed to hire some kind and talented people, however, they do not know how to utilize them or keep them.

Cons

Riddled with politics, InMoment is a company just waiting to implode due to its inefficient ways of doing business, and unwillingness listen to their employers and put them first. The potential for career growth is very limited since they have flattened their organization with no room to grow. As a fresh graduate, you are not only getting taken advantage of with the shockingly low salary compared to other technology companies, but you are also doing unreasonable work above your pay grade that is not in the job description. The stress level is high due to a lack of resources and hiring freeze. Watch out, as you will often find yourself working 60+ hours a week with no recognition, and will feel like you are being taken advantage of. Management at the Director, VP, and C-Level are extremely incompetent and they are notorious for being lazy. What makes things worse is that they don't like to listen to anyone and often makes bad decisions. Watch your back as management will find ways to throw you under the bus for problems that really should have been their own after they have made a bad decision. The ones at the top seem to be the best at dodging responsibilities and accountability, and that is why they are at the top. From a technology standpoint, InMoment is mediocre at best. Their reporting platform is outdated, slow, and built poorly from the beginning of time. InMoment also has a tendency to oversell their technology to clients. The worst part about InMoment is the company routinely puts their employees in a bad situation by forcing them to bend the truth about how great the technology is. The company doesn't treat their paying clients with the respect they deserve, which is constantly bending the truth in an effort to buy the company time to fix the countless problems it has internally. Morale is extremely low across all departments, and there is a lot of unhappy employees being over worked and not being recognized for their efforts. Lastly, the CEO has is unapproachable, so don't expect to get your thoughts heard, and this seems to resonate with the rest of the management team.

4.0
Apr 25, 2019
Recommend
CEO approval
Business outlook

Pros

InMoment has a great work culture and it's full of awesome people ( Canada office). This company grew really fast in last couple of years and earned significant recognition in the market. Substantial growth opportunities depending on which team you are in.

Cons

Lesser than average compensation Nepotism at the senior management level Office politics - chances are given based on who you know No job security, doesn't matter how good are you at your job. They shouldn't let smart and loyal employee let go, it's hard to find them again. Welfare of staff is secondary

1.0
May 22, 2023

Might be the worst Company in the world

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home policy is pretty good Some health benefits

Cons

This company does not care about its employees or customers. The only thing that matters are margins so the company appears to be profitable to potential buyers. The pay is terrible and there is little to no room for advancement unless you’re related to an executive. Wouldn’t recommend this unless you absolutely have to.

avatar
InMoment Response
2y
Dear Former Employee, We appreciate your feedback about your experience at our company. Your insights are important to us, and we want to address your concerns. We're pleased to hear that you find our work-from-home policy and some health benefits to be positive aspects of your experience. However, we understand your concerns about employee and customer care, pay, and advancement opportunities. Your feedback on these matters is taken seriously, and we apologize for any negative experiences you may have had. We are committed to creating a more supportive and rewarding work environment for our employees. Thank you for sharing your perspective, and we will use it to drive positive change within our organization. Sincerely, InMoment People Team
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Glassdoor has 465 InMoment reviews submitted anonymously by InMoment employees. Read employee reviews and ratings on Glassdoor to decide if InMoment is right for you.