ICIX Reviews

3.6

51% would recommend to a friend

(44 total reviews)

Matt Smith

100% approve of CEO

54% positive business outlook

ICIX has an employee rating of 3.6 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICIX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

44 reviews
2.0
Jul 7, 2017

Struggling Start-Over Company with Potential but w/o Focus

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Salesforce platform and promise of the technology is solid. Development struggles to keep up with market needs. So much potential in the marketplace for a platform like ICIX, but it is still questionable whether it will succeed. Maybe things have changed since I left though.

Cons

Management continuously talks down to employees. I didn't get the sense they valued people much. Execution is troubling.... I mean incredibly troubling! People don't show up to work. The ones that do are the top performers, but consistently yelled at for no good reason, but to appease leadership ego. It's just not a professional work environment that top notch people would want to work.

avatar
ICIX Response
8y
I always welcome people to raise their concerns and share their opinions. But I am troubled when inaccurate statements are made in public about a company and its valuable employees. To address some of the items mentioned above: - Yes, indeed: we have made ambitious decisions to serve a very promising market, with what we believe is the best IT platform in the industry (Salesforce.com). - We are very proud of our purpose, to promote safer and better products for demanding consumers, always eager to know more about the products they consume. - I would never tolerate that employees are talked down by management, for any reason. If that has happened, I will address the issue right away. - We value the benefits of people working remotely, while we also promote team work in the same location. We have just opened an office in downtown San Francisco to reduce commuting times for our colleagues living on the East and North Bay. - we have been hiring a lot, and constantly looking for talented people. There are still a number of open positions. Contact me if you are interested. - I do not see any "fake reviews about ourselves" in here. - Yes, we work in a high pace environment. People like it and come here for it. It can be stressful at times, I agree. But we are serving a great cause and great customers. This is very motivating and rewarding. David Marchand, ICIX CEO.
5.0
Jul 31, 2017
Recommend
CEO approval
Business outlook

Pros

Great company at an exciting time as we’re switching client platforms. The company environment has all the advantages of an established and successful company with well-known clients combined with a sense of being a startup again. The diversity and its benefits cannot be overstated. My colleagues are not only from around the country but also the world. Numerous ethnicities and backgrounds are represented and the different ways of thinking foster a stimulating and creative environment for solving business challenges together. Pool table, snacks, meals, and company outings, too!

Cons

All the usual challenges and growing pains of being a startup but the leadership is approachable, experienced, and care about you. For example, I don't have the typical profile for someone in my role and the leadership acknowledged this during the interview process. Regardless, they said they saw potential and would help me in the role. Great place and time to learn at ICIX.

5.0
Jul 27, 2017

ICIX

Recommend
CEO approval
Business outlook

Pros

ICIX has an amazing atmosphere and culture. We encourage each other to work as a team and everyone's ideas/opinions truly matter. Over my time at ICIX, thousands of decisions have been made and each and every one of them really did make a difference. Our suite of applications were not designed by just one person or pushed down from upper management. Now that we are on the Salesforce platform, we have the ability to ideate and execute in a very short timeframe. This enables us to work closely with our customers to ensure that we completely solve their business problems AND we have fun doing it! Everyone at ICIX is great to work with. We share the same goals in mind and always strive to get things done. All of the ICIX teams/departments collaborate together to create new things and solve problems. We never make a decision until everyone is on board. We have our disagreements on certain things, but we still manage to get through them collectively as an entire company. Please disregard these negative comments on Glassdoor when you are taking a look at our page - they simply aren't true! We are all empowered to hold each other accountable, and I've been a part of various instances where we've done it bottom-up.

Cons

Company culture and personal growth are not just things we live by as an organization, but each of us feel personally committed and invested in ICIX. We are growing very rapidly in the market and we are currently struggling to bring great people on board. A "con" of working at ICIX is that we are just simply understaffed and getting the right people to help us on our journey is difficult being in such a highly competitive location in the SF Bay Area. This isn't your average "perky" startup where we have happy hours every day or massage tables around the office. There is quite a bit of work to be done and I sincerely feel that everyone at ICIX is focused on the work and the bigger, real-world problems we are solving for. Over the past few years, we've had a few management changes, engineering department changes, and overall directional switches. It's been a little stressful at times, but this is expected when you have less than 50 people in a startup and more opportunity to grow individually and together than we thought was possible!

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Glassdoor has 47 ICIX reviews submitted anonymously by ICIX employees. Read employee reviews and ratings on Glassdoor to decide if ICIX is right for you.