Higher Ring Reviews

I worked in a fully remote customer service role supporting the company’s clients. While I truly enjoyed the actual work and helping customers, the company itself was a huge disappointment. The training was rushed and unorganized, leaving new hires confused and unprepared. There’s little to no real coaching afterward — just surface-level “positivity” that doesn’t translate into actual support. Asking questions feels discouraged, and you rarely (if ever) get clear feedback. The biggest issue is the lack of transparency around performance expectations. They have internal QA standards that are never explained, and instead of providing feedback or helping you improve, they’ll simply terminate you without warning over scores you didn’t even know about. Poor training and communication • No constructive feedback • Unclear performance metrics • Management lacks professionalism and empathy Management came off as dismissive and unapproachable, often acting like they knew better than everyone else. It’s unfortunate, because the job itself could have been great if leadership cared more about developing their team instead of policing them.

Management and owners are indecisive about direction of company and people who are valuable one day are let go the next. Culture is very liberal and that’s fine but if you don’t believe in their political agenda (even if you’re liberal minded too) you are not treated very well. Their agenda is shoved down your throat. Lots of micromanaging.