Pros
Ability to work remotely Great co workers Opportunity to gain experience in the service industry as well as learn and become familiarized with e-commerce platforms such as shopify and service platforms like zendesk.
Cons
- Management flags/reports negative Glassdoor reviews in attempt to remove them. They want to hide how bad it can be working for this company. Why censor honesty? - Minimal benefits at the most, practically 0 benefits - Poor culture, shady/non-transparent management - There's one team lead that can dish out negative feedback in a non-constructive manner (almost to the level where they're berating agents) but is not open to receiving feedback in a similar tone. They'll become very hostile towards you and may run and report you to the CEO since the two are attached at the hip. This team lead typically gets whatever they want, regardless if it betters the company or not. They sometimes refuse, and or comes across as lazy, when it comes to building out guides for agents. These guides are supposed to assist agents with handling FAQs from clients’ customers. This team lead believes that because these questions have been asked multiple times that they don't have to do anything about it. They'll then criticize new agents because they didn’t do their research when they should have just put the FAQ on the guide so they wouldn’t have had to ask in the first place. I don’t believe they realize how much of a toxic work environment they create on their own while continuing to blame others for the exact same thing. Total lack of self awareness and zero accountability on their part. They've even pushed out a couple of team leads from the company. - This company seemingly has played favorites instead of looking at who actually fulfills their tasks. This falls on the CEO's shoulders. They lazily review critical work. They also completely botch the distribution of agents across clients during busy seasons and that can lead to some team leads and agents being left out to dry especially if they work with high volume clients. The CEO is more receptive to feedback than the aforementioned team lead, but don’t expect them to follow through on much, if anything. They're a very busy individual and sometimes they don't have time to hear out or listen to their hard working employees. Also reading that previous review of someone being fired a day after they were told they were being moved into a new role is very off putting. - If you make a mistake you will be punished, not coached. Management will hardly ever provide feedback that will make you better at being an agent. There was one team lead who worked very hard, complimented agents' work, and genuinely wanted agents to be better at their job. He made so many macros, built out client guides extensively, and trained all of the agents. He was a huge help to everyone who worked on his clients. Management fired this team lead. - Going off of that last part: Employee retention is not high. - Work volume can be sporadic. This leads to not working set hours, having hours cut, etc.. Lots of uncertainty. - This company should have grown much more than it has over the past year.
