Oct 1, 2020
Health Catalyst Response
5yThank you for this detailed, thoughtful and well-informed review and feedback. Thank you also for 8+ years of contribution to Health Catalyst. And thank you for your courageous transparency in highlighting some areas where we need to improve. I find much of what you share to be very resonant, and areas where we specifically want and need to improve in 2021. This includes a re-look at our professional services pricing model, the relationship between software and accelerators, the innovation investment process, the growth pillar investments, and making tough decisions about where to stop investing as well. I also admit that we may struggle as leaders being too 'nice' and not making deeper cuts to enable greater investment in new areas. I think this is a personal challenge of mine, particularly during the pandemic. Other senior leaders are a good complement and balance to me, and I'll try to listen carefully to these other voices and perspectives throughout the planning process. I hope you will choose to stay with us at Health Catalyst, but I also understand that there are times and seasons for different types of experiences, and if you do decide to pursue another path, I wish you incredible success! Best, Dan