Health Catalyst Reviews

3.4

45% would recommend to a friend

(1 total review)
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Ben Albert

Not enough data to show CEO approval

24% positive business outlook

Reviews by job title

1 review
3.0
Oct 1, 2020
Recommend
CEO approval
Business outlook

Pros

1) It is easy to make lifelong friends at this company. Each and every team member I interact with are just incredible human beings. 2) Realizing valuable ROI with our clients and experiencing the chance to change healthcare for the better one project/client at a time is very satisfying 3) Very mission driven 4) Leadership is transparent 5) I love the success framework 6) I love my team, my peers, and my managers 7) Incredible benefits and great place to work

Cons

1) While innovation is happening through acquisitions (which I love and think we should do more of), internal innovation has completely dried up (not referring to HAS because it's not a sellable solution for our clients). Our operations team has created so many heavy handed processes, meetings and internal checkpoints that it's impossible to innovate and create solutions that truly benefit our client partners. We have business units that have hardly seen any success in 2-3 years and we still continue to dump money and resources into them. At the same time, we tamp down any new ideas or solutions that don't fit within our preconceived boxes of thinking and processes that we have made for ourselves internally. It's frustrating to watch. Why do we continually funnel money and resources to solutions that can't sell and haven't provided any real value for our clients? There is no process in place to pilot from the ground up. Way too top heavy. 2) We have created a culture of entitled complainers. Catalyst is an incredible place that offers an incredible benefits package and culture. Yet people still find ways to overwhelm the Q&A feeds with complaints that sound petty and ungrateful. Yes, there will always be room for improvement, but do we really need to complain about not getting our pie on pie day because the office is closed for COVID? We do ourselves a disservice focusing our efforts on addressing entitled behaviors.

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Health Catalyst Response
5y
Thank you for this detailed, thoughtful and well-informed review and feedback. Thank you also for 8+ years of contribution to Health Catalyst. And thank you for your courageous transparency in highlighting some areas where we need to improve. I find much of what you share to be very resonant, and areas where we specifically want and need to improve in 2021. This includes a re-look at our professional services pricing model, the relationship between software and accelerators, the innovation investment process, the growth pillar investments, and making tough decisions about where to stop investing as well. I also admit that we may struggle as leaders being too 'nice' and not making deeper cuts to enable greater investment in new areas. I think this is a personal challenge of mine, particularly during the pandemic. Other senior leaders are a good complement and balance to me, and I'll try to listen carefully to these other voices and perspectives throughout the planning process. I hope you will choose to stay with us at Health Catalyst, but I also understand that there are times and seasons for different types of experiences, and if you do decide to pursue another path, I wish you incredible success! Best, Dan

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