Global Knowledge Reviews

Updated Sep 9, 2021

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Found 338 of over 374 reviews

3.0
52%
Recommend to a Friend
46%
Approve of CEO
Global Knowledge CEO Todd Johnstone (no image)
Todd Johnstone
79 Ratings
Pros
  • "flexibility, great work life balance(in 39 reviews)

  • "great people who care about others(in 14 reviews)

  • Cons
  • "The GK India team runs everything now(in 24 reviews)

  • "Upper management does not have a training industry background(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Great team to work for!

      May 7, 2021 - Account Manager in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Our team is great. The dynamic is super motivating.

      Cons

      It's a lot of work but it's good if you like the grind

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    2. 3.0
      Current Employee

      good place to work

      Aug 10, 2021 - BDR Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, and leadership is strong.

      Cons

      Internal training is old and not much coaching.

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    3. 3.0
      Current Employee, more than 1 year

      Solid position, but the support and company culture could use some improvement.

      Jul 21, 2021 - Training Centre Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Comfortable job with great work life balance.

      Cons

      I hit a ceiling and wasn't able to grow in the way that I would have liked.

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    4. 3.0
      Current Employee

      Just okay

      Apr 14, 2021 - Solution Engineer in Ottawa, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There used to be a lot more

      Cons

      US based company with US standards

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    5. 1.0
      Former Employee

      Most unethically run organization

      Feb 19, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I met great co-workers there.

      Cons

      You never know when you will be "cut" My years there they cut 100's of positions. They will not allow you to take the training classes that they put on.

      2 people found this review helpful
    6. 4.0
      Former Employee, more than 8 years

      Good place to work

      Jan 4, 2021 - Sales Support in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team to work with

      Cons

      To many steps to get approval to get something booked

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    7. 2.0
      Former Employee

      a lot of changes

      Oct 21, 2020 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the company is very well known in the industry

      Cons

      strategy changes every 6 months, no vision

      1 person found this review helpful
    8. 1.0
      Former Employee

      Avoid

      Feb 25, 2020 - Sales Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People are the only good thing

      Cons

      No respect for employees. Shost sighted strategy

      3 people found this review helpful
    9. 3.0
      Former Employee, more than 1 year

      Tough times at GK

      Jan 3, 2020 - Account Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Some of the best people I've ever worked with - Great location and office - Great mid-level management in Toronto - Opportunity to take high level certification courses and training on company dime - Culture of promoting from within if you perform well - Great product and some of the best instructors in the industry - Great salary & commissions for those who perform exceptionally well - Great work does not go unnoticed, culture of appreciating and praising top performers

      Cons

      - The company is bleeding talent, more than 100 people either left or got let go in the last 12 months - The company is consolidating roles across their NA workforce and aggressively exporting work to their partners in India - Lots of pressure from top management to make good on forecasts moving forward - Top management decisions are made with zero input from mid-level management or front line reps - Drastic changes are frequently communicated last minute with implementation efforts falling onto mid-level management and front line reps with no regard towards customer experience or satisfaction - Aging company infrastructure with some processes that can be a nightmare to deal with, which again in some cases negatively impacts customer experience - CEO goes missing for months on end, leaving the impression that the company is run by COO

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      7 people found this review helpful
    10. 4.0
      Current Employee, more than 1 year

      Great job but unstable company

      Oct 16, 2019 - Sales Support in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great location, staff are very supportive and friendly

      Cons

      Staff not appreciated for all the long hours and dedication that was put into making the company succeed.

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