Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 14 reviews)); "Great training" ((in 8 reviews)); "Supervisors always listen to your concerns," ((in 5 reviews)); "My manager is the best." ((in 4 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Poor management, bad benefits, cronyism very prevalent." ((in 4 reviews))

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Frontline Call Center

Frontline Call Center Reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by category

4.7

Diversity and inclusion

4.3

Culture and values

4.3

Work/Life balance

4.2

Senior management

4.1

Career opportunities

3.5

Compensation and benefits

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

1.0

Sep 12, 2025

Frontline Call Center

Customer service representative

Recommend

CEO approval

Business outlook

Pros

None. Low paying and not enough training,

Cons

Not a good place to work.

3.0

Sep 9, 2025

An okay company

Ccustomer service representative

Recommend

CEO approval

Business outlook

Pros

HR communication is very quick and responsive

Cons

Don’t care about former employees Unorganized

4.0

Apr 27, 2025

Great company

Quality assurance specialist

Recommend

CEO approval

Business outlook

Pros

Great company to work for

Cons

Pay is a bit low

Viewing 1 - 3 of 86 Reviews

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Jobs at Frontline Call Center

Bilingual- Spanish Customer Service Representative

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Frontline Call Center

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