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      Firstmark Credit Union

      Engaged employer

      Firstmark Credit Union Reviews

      3.9

      69% would recommend to a friend

      (90 total reviews)
      avatar

      Wendy Cleveland

      Not enough data to show CEO approval

      64% positive business outlook

      Ratings by category

      4.3

      Diversity and inclusion

      4.0

      Culture and values

      3.8

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      3.7

      Compensation and benefits

      Firstmark Credit Union has an employee rating of 3.9 out of 5 stars, based on 90 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Firstmark Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      90 reviews
      1.0
      Oct 11, 2019

      Brain drain caused by CEO

      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Staff are very nice and do genuinely seem to care about each other and the members

      Cons

      The CEO is incredibly tactical and does not know how to think strategically. He also has failed to empower any other team members to make decisions, including his senior executive team. He is incredibly susceptible to flattery and if you don't participate you'll be sidelined or fired.

      avatar
      Firstmark Credit Union Response
      6y
      Thank you for your feedback! We are always seeking ways to bring about positive change for our employees and members. Our CEO is an incredible visionary and a passionate leader who can be challenging at times. He has high expectations of himself and others that has undeniably resulted in numerous process enhancements and improved efficiencies across the organization. It is our belief that the organization is on a positive path as marked by high employee engagement and member satisfaction scores. While we respectfully disagree with your advice to management, we are happy to share your feedback with our CEO. We wish you the very best in your future endeavors!
      1.0
      Aug 7, 2014

      Made me sick to work here

      Research specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, pay,hours, location, years around

      Cons

      Favoritism, can't go in and just do your work anymore, everyone talks about everyone. Unethical management!

      1.0
      Dec 16, 2020

      Retaliation/Intimidation/Favoritism/Demoralizing/Disorganized

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Depends on the day and the team you work with. Any positive benefit or feature of the company is overshadowed by the actual day to day experience of their own rogue, seedy culture despite the posted "appearance values" of the organization.

      Cons

      Tenured management thrive on intimidation, favoritism/bias, retaliation, and prevent deserving and talented individuals from developing or advancing. There are employees that are remarkable and have been there for years in holding patterns while others will continue to get moved through the ranks being deemed a better 'culture fit' which essentially means they were better at smiling and nodding than any actual skill or capabilities. This trickles down to members by way of disorganization, incompetence, poor training/resolution.

      avatar
      Firstmark Credit Union Response
      5y
      We place great importance on the voice of our employees and appreciate your feedback. We will certainly pass along your full comments to our CEO who is passionate about the employee experience. As noted in our most recent annual employee engagement survey, trust in leadership is at an all-time high, and based on the same survey, our credit union was named as a 2020 Best Places to Work by the San Antonio Business Journal. Our high employee engagement scores align with our high member satisfaction scores, and we are very grateful to our employees who work hard to represent and nurture a culture rooted in kindness, respect, and collaboration. We regret your experience fell short of the positive consensus our employees have expressed. Thank you for the part you have played in our credit union’s success, especially during a time of unprecedented challenge and adversity. It is our hope that you find great success as you move forward in your career.
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      ReviewsFirstmark Credit Union reviews

      Glassdoor has 93 Firstmark Credit Union reviews submitted anonymously by Firstmark Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Firstmark Credit Union is right for you.