Does FM Outsource pay their employees well?

According to anonymously submitted Glassdoor reviews, FM Outsource employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at FM Outsource. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at FM Outsource?

67% of FM Outsource employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FM Outsource 3.7 out of 5 for work life balance, 3.4 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at FM Outsource?

Customer Service Representative (25) , Customer Service Advisor (20) , Customer Service (10) , Customer Service Agent (6) , Customer Service Operator (6) , CC Operator (5) , Customer Care Advisor (5) , Engagement Operator (5) , Customer Care Operator (4) , Customer Advisor (3) , Supervisor (3) , Customer Care (2) , Customer Care Assistant (2) , Customer Service Consultant (2) , Operator (2)

What are the pros of working at FM Outsource according to real employee reviews?

"Being able to work from home but feel a part of the team." ((in 24 reviews)); "time (and therefore in the office), management were friendly and engaging, taking the time to have a chat when they could." ((in 10 reviews)); "it seemed complicated at first but the training was great and made everything a lot clearer" ((in 8 reviews)); "Excellent opportunities to progress" ((in 6 reviews)); "All the staff I work with are lovely" ((in 6 reviews))

What are the cons of working at FM Outsource according to real employee reviews?

"Poor pay." ((in 8 reviews)); "the supervisors are already so busy and being hounded by management to make everybody work faster, so you're on your own." ((in 6 reviews)); "Minimum wage and even when you do overtime you don't get more unless you work nights." ((in 5 reviews)); "There's widespread bullying in the majority of the teams." ((in 4 reviews)); "The breaks were quite short" ((in 3 reviews))

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FM Outsource

FM Outsource Reviews

3.4

67% would recommend to a friend

(139 total reviews)

Tony OFarrell

45% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity and inclusion

3.7

Work/Life balance

3.5

Senior management

3.4

Culture and values

2.9

Career opportunities

2.7

Compensation and benefits

FM Outsource has an employee rating of 3.4 out of 5 stars, based on 139 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FM Outsource employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

139 reviews

4.0

Jun 18, 2026

Good pay and remote work, but long hours

Customer service

Recommend

CEO approval

Business outlook

Pros

Easy work, work from home, good pay

Cons

Long hours, lots of work to do

4.0

May 13, 2026

Good work-life balance but lacks career progression

Customer service advisor

Recommend

CEO approval

Business outlook

Pros

Work from Home Remote Working Work-Life Balance Overtime Opportunities

Cons

No Career Progression Managers do not care for their teams

3.0

Oct 1, 2025

It's okay

Customer service agent

Recommend

CEO approval

Business outlook

Pros

remote, thats pretty much the main pro. some managers are good, some not so much

Cons

not alot to say here, its a minimum wage contact centre job.

Viewing 1 - 3 of 139 Reviews

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