Customer Care - Customer Care mindSHIFT Employee Review

1.0
Sep 4, 2015
Recommend
CEO approval
Business outlook

Pros

Friendly staff , people for the most part are willing to help.

Cons

Pay is sub-par at best, do not expect any type of pay increase above 3%. Even with high marks on a review you will not go above this percentage the only real way to increase pay is to leave. All employees are over worked and overly stresses. I work in the Sterling location and expect to see many employee's in the customer care department leaving within the next month or two. I have enjoyed working for mindSHIFT up until about June however in the past month things have gone from bad to worse. I cannot recommend anyone working here in the current climate. Management acts like they care but don't

Explore other reviews about mindSHIFT

5.0
Aug 15, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

MindSHIFT was a pioneer in the MSP market

Cons

Lots of change with multiple acquisitions

4.0
Jul 11, 2025
Recommend
CEO approval
Business outlook

Pros

Good experience and involvement with different IT projects

Cons

support can be lacking sometimes from leadership

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