Digital sweat shop, avoid at all costs - Customer Service Representative iQor Employee Review

1.0
Jan 14, 2022
Recommend
CEO approval
Business outlook

Pros

Sometimes there was pizza. But not even good pizza.

Cons

This is a digital sweat shop where they pay you as little as legally allowed to be harassed by illiterate middle managers and deal with the absolute worst case scenario customers on the phone all day. Your metrics are nearly impossible to maintain properly and they expect you to mess up and get fired before you qualify for FMLA or unemployment benefits. This is a revolving door company who would be running phone scams out of Jamaica if they could afford to. The CEO is a creep and a lot of the middle management was involved for a sex-for-benefits quid pro quo scheme. I was hospitalized with the flu that swept through the call center in 2018 and they fired me for "not making up my hours by the end of the pay period". I would literally rather be homeless than work here again.

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iQor Response
4y
Thank you for your review. iQor’s management works hard to keep our teams happy, positive, and well-supported. Whether it is an escalated call or support via increased training, we are here to help. We are sorry that you have experienced a less than ideal management scenario. We'd love to hear more feedback from you on how we can be more attentive to team members. Please reach out to us at youmatter@iqor.com to share your thoughts.

Explore other reviews about iQor

5.0
Apr 10, 2026
Recommend
CEO approval
Business outlook

Pros

easy pre screening interview over the phone

Cons

have not been hired yet

1.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

It's a steady paycheck with decent health insurance options.

Cons

There is very little room for advancement. The company is loyal to those already in management, regardless of how poorly they preform and how many employees they lose as a result. No amount of effort nor performance on your part will change that. There is no discussing issues involving management with HR. The environment is toxic and unprofessional. The salaries offered are at the lowest point of the spectrum for the industries they support.

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