1.0
Jul 28, 2011
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
One day the technology solution may be a "game-changer" for call center operations; the concept is great and has the potential to be cutting edge but it hasn't seemed to have rolled out to all client programs
Cons
Benefits are atrocious (especially for those who came with an acquisition); company "force ranks" all associates across entire organization so that a team of solid performers will be forced into a bell curve evaluation (example, all above average team members on a specific program will be compared to all global associates and must be force-graded on the curve); really no sense of unified purpose, most likely due to very poor leadership at the very top